Pega Express is a light, design-focused delivery approach that uses Pega’s low code experience, best practices and scrum to deliver meaningful outcomes quickly. Using design thinking techniques we get to the heart of the problems you face and solve them by applying a simple, quick and repeatable approach. We break end to end customer journeys into smaller, more manageable pieces; which we call Microjourneys™, then we aim to deliver the first Microjourney within as little as 60 days.

We define a customer journey as “the series of interactions between a customer and an organization that occur as the customer pursues a specific goal” (Forrester)

A Microjourney™ is Pega’s way of tackling business problems, by breaking a journey into smaller pieces so we can deliver meaningful value quickly. We’ve built this concept directly into the Pega Platform.

A Microjourney is one of Pega’s 3 pillars. The 3 pillars are Microjourneys, Personas (and the channels they use), and Data (including integrations).

Learn about how we capture these directly into the Pega platform, how we set projects up for success, how to configure and test quickly, how to go-live and how to achieve your goals.