Skip to main content

Canceling a work order in the Pega Field Service Dispatcher portal

Suggest edit Updated on October 6, 2020

As a dispatcher, you can cancel a scheduled work order if, for example, the customer no longer wants the work to be performed.

Before you begin: Create a work order. For more information, see Creating a work order in the Pega Field Service Dispatcher portal.
  1. In the Pega Field Service Dispatcher portal, to open the work order that you want to modify, perform either of the following actions:

    • Click a work order on the timeline.
    • Click a work order pin on the map.
  2. On the work order page, click Actions.

  3. Click Cancel.

  4. In the Confirmation dialog box, click OK.

Result: The work order status changes to Resolved-Canceled.
  • Previous topic Offering a work order to a contractor in the Pega Field Service Dispatcher portal
  • Next topic Rescheduling a selected work order on the Pega Field Service Dispatcher portal timeline
Did you find this content helpful? YesNo

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us