As a dispatcher, you can cancel a scheduled work order if, for example, the customer no longer wants the work to be performed.
In the Pega Field Service Dispatcher portal, to open the work order that you want to modify, perform either of the following actions:
- Click a work order on the timeline.
- Click a work order pin on the map.
On the work order page, click Actions.
In the Confirmation dialog box, click OK.