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Configuring Pega Field Service Admin portal settings

Suggest edit Updated on October 6, 2020

As a system administrator, you can review and configure the Pega Field Service Admin portal behavior to better meet your business needs.

  1. In the Pega Field Service Admin portal, select Settings.

  2. Click Edit settings to update the following configuration options:

    SettingsDescription
    Reduced tracking on the workSelect the check box to reduce the field worker's location tracking when the field worker is at the job location.Note: This setting helps the field workers to save on their mobile device's battery and the number of the location calls when the field workers are performing the work order.
    Scheduling granularity

    Select the check box and then select a granularity from the list.

    The default value for this setting is 15 minutes.

    Note: Supported values are 15, 30, or 60.
    Google Maps APIEnter the Google license key value that you receive.Note: For more information about configuring the Google Maps API, see the Pega Field Service 8.5 Implementation guide on the Pega Field Service product page.
    Enable tour capabilitiesSelect the check box to enable tour capabilities.
    Enable location tracking for field workerSelect the check box to enable location tracking for field workers, using the Pega Field Service mobile app.Note: This setting is available only when you select Enable tour capabilities.
    Enable mileage calculationSelect the check box to enable mileage calculation for work orders.Note: This setting is available only when you select Enable location tracking for field worker.
    High accuracy location trackingSelect the check box to allow the tracker to retrieve locations using the highest accuracy.Note: This setting is available only when you select Enable location tracking for field worker.
    Distance limitEnter the minimum device movement, in meters, that captures location. Note: This setting is available only when you select Enable location tracking for field worker.
    Tracking durationEnter the duration, in seconds, of the period in which location recording will be stopped.Note: This setting is available only when you select Enable location tracking for field worker.
    Time difference to trigger location track Enter the duration, in seconds, of the interval between subsequent location recordings.Note: This setting is available only when you select Enable location tracking for field worker.
    Allow shift extensionSelect the check box to allow a work order schedule to extend a shift.
    Image pathEnter a folder location for storing the images that users use and create within the Pega Field Service application.
    Scheduling days limitEnter the maximum number of days that the application allows the schedule of a work order of a field worker.

    The default value is 30 days.

    Mileage unitSelect an option that represents the unit that you want to use to measure mileage.

    The default value is mi .

    Allowed timeline zoom levelEnter the maximum zoom-in allowed in the Dispatcher portal's timeline view.
    Default slot countEnter the number of slots to be displayed for a schedule. Note: The default value for this setting is 3.
    Image size limitEnter a file size limit on the images that a field worker can upload from the Pega Field Service mobile app.
    Default start timeline viewEnter the default start hour of the day to be displayed in the Pega Field Service Dispatcher portal's timeline view.
    Default end timeline viewEnter the default end hour of the day to be displayed in the Pega Field Service Dispatcher portal's timeline view.
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