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Creating a milestone in the Pega Field Service Dispatcher portal

Suggest edit Updated on October 6, 2020

Milestones define daily starting and ending points for field workers who are scheduled by week or by day. For example, for a week trip, if a field worker starts from home to attend a work at a customer location and proceeds to a hotel to rest for the night, the starting point is home and ending point is the hotel. The next day's starting point is the previous day's end milestone.

  1. In the Pega Field Service Dispatcher portal, on the trip view, click Add milestone.

  2. You can create a milestone by performing either of the following actions:

    • Select the Create new address check box to enter a new address.
    • Clear the Create new address check box to choose an existing address such as home or starting address.
  3. Click Submit.

Add a milestone to a trip. For more information, see Planning a field worker's trip in the trip management view.
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