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Dispatching a work order in the Pega Field Service Dispatcher portal

Suggest edit Updated on October 6, 2020

As a dispatcher, you can dispatch an undispatched work order which is scheduled by day or by week so that the assigned field worker receives the work order on the mobile device and the customer receives a confirmation email.

Before you begin: Create a work order. For more information, see Creating a work order in the Pega Field Service Dispatcher portal.
  1. In the Pega Field Service Dispatcher portal, to open an undispatched work order, perform either of the following actions:

    • Click a work order on the timeline.
    • Click a work order pin on the map.
  2. On the work order page, click Actions.

  3. Click Dispatch.

Result: The work order status changes to Dispatched.
  • Previous topic Rescheduling a work order in the Pega Field Service Dispatcher portal
  • Next topic Offering a work order to a contractor in the Pega Field Service Dispatcher portal
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