Optimizing a route updates the sequence of the work order to minimize the field worker's driving time.
For more information, see Planning a field worker's trip in the trip management view.
In the Pega Field Service Dispatcher portal, on the trip view screen of a field worker, click Optimize route.
Click Undo to undo the route optimization, if the resulting optimized route is not favorable. To optimize a favorable route, you can add or remove work orders to a trip.