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Rescheduling a selected work order on the Pega Field Service Dispatcher portal timeline

Suggest edit Updated on October 6, 2020

As a dispatcher, you can reschedule a scheduled work order if, for example, the customer cannot be present at the job location at the original time. In such a scenario, the field worker notifies you to reschedule the work order to a different time or date.

Before you begin: Create a work order. For more information, see Creating a work order in the Pega Field Service Dispatcher portal.
  1. In the Pega Field Service Dispatcher portal, on a selected work order from the timeline, drag a work order within the timeline of the same field worker.

Result: The work order status is Dispatched.
  • Previous topic Canceling a work order in the Pega Field Service Dispatcher portal
  • Next topic Reassigning a selected work order on the Pega Field Service Dispatcher portal timeline
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