Setting up and managing products
Pega Field Service tracks the products that underpin customer configured products and serve as the basis for field services. A product is an individual manufactured item, for example, a company called CoolAir manufactures air conditioning products. A product family is a high-level grouping of products, for example, CoolAir has a family of central air conditioning systems or a family of window air conditioners. A product line is a set of related products, for example, CoolAir manufactures a “High Efficiency” line of window air conditioners.
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