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Submitting a request to reschedule a work order

Suggest edit Updated on October 6, 2020

As a field worker, you can submit a request to reschedule a work order if, for example, the customer is not present at the job location at the scheduled time. In such a scenario, your request is sent to the dispatcher, to reschedule the work order to a different time or date.

Before you begin: You cannot perform this task if you started the work on this work order or started travel. Confirm with your customer before you start travel.
  1. In the Pega Field Service mobile app, on the My Worklist page, open a dispatched work order by performing one of the following actions:

    • On the My Schedule tab, tap a work order.
    • On the Map tab, tap a work order pin and then tap the work order details.
  2. On the Work order page, tap Actions.

  3. Tap Reschedule for me.

  4. In the Reason field, select a reason for rescheduling the work order.

  5. Tap Submit.

Result: The work order status is Exception-Reschedule.
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