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Configuring the operator skills

Suggest edit Updated on August 21, 2020

Skill settings in the operator record affect how the application routes work to the operator. Skill settings also affect how the application gets the most appropriate work when using the Get Next Work feature. You must determine the skills that are appropriate for your application and operators.

  1. Define the skills that are needed for the application.

  2. Determine which operator records or roles should be associated with those skills.

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