Inventory the external applications that exist at your site and plan how to connect to them.
- Identify all integration points for your application.
- Identify which data is needed from each system of record.
- Determine whether an interface to that system of record already exists and how to connect to it.
Pega Foundation for Communications also provides integration services for using Implementing customer lifetime value calculation and prospect-related information. For more information, see Integration services for Pega Foundation for Communications.