Skip to main content

Defining the operator calendar

Suggest edit Updated on September 18, 2020

The application calendar affects date calculations within the application, such as the date between business days calculation, and the SLA goal and deadline date calculation.

Note: The calendar on the operator record is relevant only if you have users who are not working in the same time zone as the rest of the organization. Otherwise, the application uses the calendar on the organization record and you can skip this step.

  1. Determine the calendar instances needed for your application.
  2. Determine which operator roles need a distinct calendar.
  3. Determine the operator location.

For more information, see About Calendar data instances.

Did you find this content helpful? YesNo

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Ready to crush complexity?

Experience the benefits of Pega Community when you log in.

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us