Skip to main content

Configuring an email listener

Suggest edit Updated on May 28, 2021

You can configure an email listener to route incoming email messages to an email service rule.

Before you begin: Note: For demonstration purposes, the name of the implementation layer application in the following steps is UPlus and the division name is OPs.
  1. Run the Email Wizard. See Configuring email accounts with the Email Wizard.

  2. Enter the initial email listener configuration information in the corresponding fields, and then click Next.

    • What would you like to do?Receive an email and create/manage a work object
    • What is the class of your work type?UPlus-OPs-FCC-Work-CustomerOrder
    • What is your starting flow name?pyStartCase
    • What is your organization?UPlus
    • What Ruleset?UPlusFCC
    • What RuleSet Version?01-01-01
  3. Enter the email listener information in the corresponding fields, and then click Next.

    • Email Account NameUPlus-OPs-FCC-Work
    • Email Listener NamemyEmailListener
    • Folder NameINBOX
    • ServicePackageEmailDefault
    • ServiceClassUPlus-OPs-FCC-Work-CustomerOrder
    • Requestor User IDFCCUser
  4. Enter the service package information in the corresponding fields, and then click Next.

    • Service access groupUPlusFCC:Administrators
  5. Enter the email account information in the corresponding fields, and then click Next.

  6. Review the inbound email configuration details. If all of the information is correct, click Next to finish this process.

Did you find this content helpful? YesNo

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us