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Due diligence profiles

Suggest edit Updated on November 5, 2021

The KYC due diligence applied to a customer is based on the customer risk factor and any other factors that organizations find relevant. For example, an organization may conduct due diligence under three different profiles or categories: simplified, standard, and enhanced.

This categorization can be used to dynamically shape the different KYC questionnaires shown to the user, making sure that only the relevant questions are displayed according to the profile of the customer. Simplified due diligence, for example, is a leaner version of the standard and skips many of the questions from its standard sibling.

The Pega Know Your Customer for Financial Services Engine provides the ability to create different profiles based on business needs. These profiles determine which questions are used based on when those profiles are active. These profiles can be viewed as simple flags that can be turned on or off based on configurable decision rules that determine the visibility of questions. The module that enables this functionality is called KYC Due Diligence Profiles.

For more information, see the article on "Know Your Customer due diligence profiling" at Pega Know Your Customer for Financial Services knowledgebase articles.

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