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Defining engagement policies

Suggest edit Updated on September 20, 2021

After you configure the relevant records for use in your engagement policies, use the Next-Best-Action Designer to edit each group and define eligibility, applicability, and suitability conditions for actions associated with this group.

Note: This article describes the Next-Best-Action framework shipped with Pega Marketing™ 8.4 and  Pega Customer Decision Hub™ 8.4. For Pega Customer Decision Hub 8.5, see the Pega Customer Decision Hub User Guide on the Pega Customer Decision Hub product page.
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