Skip to main content


Building the features of the Pega Next-Best-Action Advisor application

Suggest edit Updated on July 21, 2021

As the implementation team, enable or extend features of your Pega Next-Best-Action Advisor application to meet your business requirements.

Before you begin:

Configure your Pega Next-Best-Action Advisor application features by performing the following tasks from the Pega Customer Service Implementation Guide on the Pega Customer Service product page:

  1. Integrate the application with your external systems of record.
    For more information, see Managing data and integration.
  2. Change the default appearance and behavior of your interfaces.
    For more information, see Configuring user portals.
  3. Support customers across channels.
  4. Configure Pega Customer Decision Hub.
    For more information, see Suggested actions.
  5. Modify the service requests that define your workflows and add new service requests for business-specific processes.
    For more information, see Configuring service requests.
What to do next:

For additional information about Pega Customer Service, see Additional information.

Did you find this content helpful? YesNo

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Ready to crush complexity?

Experience the benefits of Pega Community when you log in.

We'd prefer it if you saw us at our best. is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us