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Building the features of the Pega Next-Best-Action Advisor application

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Updated on December 24, 2021

As the implementation team, enable or extend features of your Pega Next-Best-Action Advisor application to meet your business requirements.

Pega Next-Best-Action Advisor Implementation Guide
Before you begin:

Configure your Pega Next-Best-Action Advisor application features by performing the following tasks from the Pega Customer Service Implementation Guide:

  1. Integrate the application with your external systems of record.
    For more information, see Managing data and integration.
  2. Change the default appearance and behavior of your interfaces.
    For more information, see Configuring user portals.
  3. Support customers across channels.
  4. Configure Pega Customer Decision Hub.
    For more information, see Suggested actions.
  5. Modify the service requests that define your workflows and add new service requests for business-specific processes.
    For more information, see Configuring service requests.
What to do next:

For additional information about Pega Customer Service, see Additional information.

  • Previous topic Optional: Embedding Pega Next-Best-Action Advisor with Pega Web Mashup
  • Next topic Packaging an application
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