To ensure the continuity of your data protection, Pega Platform™ provides a troubleshooting tool that identifies issues with digital message signing. You can quickly test your configuration, verify the public keys, and confirm whether Pega Predictive Diagnostic Cloud™ (PDC) can validate digital signatures.
The troubleshooting tool can diagnose issues in the following areas:
- Message signature generation
For example, lack of the keystore file, which could have been deleted.
- Endpoint connection
For example, network connection issues.
- Signature verification
For example, lack of headers in the messages that PDC receives.
Before you begin
Make sure that you are using the correct SOAP URL to connect to PDC.
Running the troubleshooting tool
To diagnose issues connected to the digital message signing feature, complete the following steps:
- In the header of Dev Studio, select Configure > System > Settings > Predictive Diagnostic Cloud.
- On the Run troubleshooting. tab, under the section, click
- Check the results in the pop-up window.
In the following example the troubleshooting tool identified issues with all three areas:
If you cannot resolve the issue based on the information that the troubleshooting tool provides, contact Pega Support.