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How Pega Predictive Diagnostic Cloud ensures data privacy

Suggest edit Updated on January 19, 2022

To ensure privacy, Pega Predictive Diagnostic Cloud (PDC) does not store, process, or accept Personally Identifiable Information (PII) or other sensitive data, except for usernames. If usernames are sensitive - for example, you use email addresses as usernames - PDC can additionally encrypt them using operator ID encryption.

PDC collects only diagnostic data and metadata on how the application performs. All data traffic is one-directional: your application sends data to PDC, but PDC does not communicate back with your application.

Learn more about PDC through the following articles:

Onboarding for PDC

1 Fundamentals of PDC
   1.1 How PDC manages monitoring data
   1.2 What data PDC collects
   1.3 How PDC ensures data privacy
   1.4 Who should use PDC
   1.5 How to start using PDC
   1.6 Licensing and support

2 Event Viewer in PDC

3 Notifications in PDC

4 Cases in PDC

Improvement Plan

Integrations with project management tools



Pega Predictive Diagnostic Cloud System Administrator System Architect User Experience Designer Front-End Developer System Administration
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