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Logging in to Pega Predictive Diagnostic Cloud

Suggest edit Updated on January 19, 2022

Quickly access Pega Predictive Diagnostic Cloud (PDC) through the Pega Support portal. This method uses your Pega Support credentials for the PDC account that is assigned to your Pega Cloud® Services environments.


Before logging in to PDC, make sure that you have the following information:

  1. A valid Pega Community account that is linked to your organization. For more information, see the “Registering and logging in to Pega Community” section of the Pega Documentation site.
  2. A designated administrator who is managing your Pega Community account in your organization. The administrator must make sure that you are assigned the appropriate role to submit support tickets and access PDC.
    If you are not assigned the appropriate role, contact your company's Pega support administrator to add you as a contact. If you are added to the contact list but still cannot access PDC, contact Pega Support or email the PDC team at

Logging in to PDC

  1. Go to Pega Support.
  2. In the Quick Support section, click Diagnose and Troubleshoot with PDC.
  3. If your organization uses multiple account IDs or project codes, on the PDC Systems Directory page, click the system that you want to access.
  4. If you cannot log in, submit a support request to Pega Support. In the request, provide the name and email address of your PDC administrator.
Note: When you log in to PDC through the Pega Support portal, you receive the Manager role.

The following video presents logging in to PDC through the Pega Support portal and includes selecting a system in the PDC Systems Directory:

A gif showing how to log in to PDC through the Pega Support portal on Pega Community.
Logging in to PDC from the Pega Support portal
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