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Pega Predictive Diagnostic Cloud Improvement Plan overview

Suggest edit Updated on January 19, 2022

View detailed information about issues that affect the performance of your monitored system on the Improvement Plan landing page. By grouping the most impactful cases into categories, the Improvement Plan improves the visibility of the issues and helps you to ensure the smooth functioning of your system.

Pega Predictive Diagnostic Cloud (PDC) divides cases into the following categories: 

  • Database – Issues that occur in your database configuration.
  • Pega Platform Tuning – Issues that are related to your Pega Platform™ configuration.
  • Connectors – Issues that are related to connecting to outside systems from inside of your application.
  • Decisioning – Issues that are related to Decision Strategy Manager (DSM).
  • Exceptions – Issues that are related to errors in the code.
  • Operations – Issues that are related to the run-time operation of your application.
  • Application Logic – Issues that are related to the configuration that is used to incorporate the business logic in your application.
  • Custom Cases – cases created from the custom alerts defined by the operators in your system.

You can view issues that affect your whole system or select an application to see issues specific to that application. To find the cases that you want to investigate more quickly, you can sort and filter the cases. You can expand each case to see additional tracking details.

PDC automatically refreshes the Improvement Plan data once every 15 minutes. You can also manually refresh the view by clicking the arrow in the upper-right corner.

In the default view, the Improvement Plan displays the five most impactful cases in each category. To see more cases for a category, click See more at the bottom of that category. You can display up to 500 cases in a category, sorted by urgency. In the expanded view, you can select the category that you want to display.

The Improvement Plan helps you to identify issues that require immediate attention. When you start to assess your system, you should first view the Improvement Plan to identify areas that you need to work on to improve performance.

With the Improvement Plan, you can quickly complete the following activities:

  • View cases prioritized by their urgency for each affected area of your system and investigate the top items in all the categories. The categories that affect the performance of your application the most are Database, Exceptions, and Operations.
  • Check whether current top cases are still affecting your system significantly. The Last seen timestamp is a good indicator of the frequency of the problem.
  • Monitor case urgency trends to ensure that issues do not escalate further.
  • Assign cases to the appropriate problem solvers.

The Improvement Plan highlights the most significant possible improvements in your application with the TOP 5 USER IMPACT stamp. However, the highlighted issues are not always the most urgent. You need to investigate each case to ascertain if the case impacts important parts of your application. Use the icons in the Affected column to determine the general impact of a case. Cases can impact the following areas:

  • Service interactions – API-based communication with external systems, using listeners and services. Each issue from this category likely has visible performance impact for end users.
  • Background processing – Processes performed by agents or queue processors. Issues from this category are unlikely to have a performance impact for end users but might delay background tasks.
  • Web interactions – Performance of HTTP or HTTPS processes accessing the Pega Platform portal through a web browser.

PDC automatically resolves and removes issues from the Improvement Plan after 14 days from their last occurrence.

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