Roles and operators
The following table shows the operators in the CableConnect sample application. Click the links for each operator name to see the application workflow for the operator. The interface might differ if you view the application in Salesforce Lightning, but the overall functionality and workflows are the same.
| Operator Name | Role | Operator ID | Attributes | |
|---|---|---|---|---|
| ID | Password | |||
| Representative | Case worker | rep.cableco | pega | Raises the service request on behalf of the customer. |
| Technical | Case worker | tech.cableco | pega | Fulfils the service request, such as installation or repairs. |
| Manager | Case manager | manager.cableco | pega | Approves discounts. |
| Administrator | Admin/Developer | admin.cableco | pega | Administrator |
Previous topic CableConnect (sample application)