Using the intent task, you can link a case type to an interaction type and driver category. If you added new case types to your application, you can define a corresponding new interaction task in Dev Studio to set up the intent task (known as Service request options during Pega Express configuration).
- Log in by using an administrator account. Dev Studio opens.
- In the Explorer panel, click .
- From the list of intent tasks displayed, identify the task that should be available for your implementation application.
- Creating an Intent Task
Intent Tasks are used to display the list of reasons for visit an associate can select when they pick a customer from the queue in the Retail User Portal. To add a new reason for visit, create a new Intent Task and save it in the PegaCA-Data-Retail-Reason class of your implementation application.