Skip to main content

Defining intent tasks

Suggest edit Updated on September 12, 2020

Using the intent task, you can link a case type to an interaction type and driver category. If you added new case types to your application, you can define a corresponding new interaction task in Dev Studio to set up the intent task (known as Service request options during Pega Express configuration).

  1. Log in by using an administrator account. Dev Studio opens.
  2. In the Explorer panel, click RecordsProcessIntent Task.
  3. From the list of intent tasks displayed, identify the task that should be available for your implementation application.
  • Creating an Intent Task

    Intent Tasks are used to display the list of reasons for visit an associate can select when they pick a customer from the queue in the Retail User Portal. To add a new reason for visit, create a new Intent Task and save it in the PegaCA-Data-Retail-Reason class of your implementation application.

Did you find this content helpful? YesNo

100% found this useful

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us