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Configuring notification thresholds

Suggest edit Updated on October 7, 2021

In case of unexpected behavior or errors, Pega Robot Manager users can be notified by webgadget and email.

Note: To see notification preferences, you must define at least one case type.
  1. Configure an email account to send the notifications.
  2. Set the Public Link URL to the following format: http://<host>/prweb/PRServlet. For more information, see Configuring the online help URL.
  3. Optional: Customize the default notification thresholds:
    1. In the navigation panel of Dev Studio, click Records.
    2. Expand the Decision category, and then click Decision Table.
    3. Click the pyGetThresholdByNotificationType decision table in the @baseclass class and save it to your application ruleset.
    4. Modify the default values of relevant notification types:
      • pyNotifyAutomationExceedsExecution – a notification is triggered when the time it took a robot to complete the automation was longer by the specified percentage than the value specified on the originating work queue. Default value: 20.
      • pyRobotQueueExceedingCapacity – a notification is triggered when pending items in any robotic assignment type (work queue) reaches the specified percentage of capacity. Default value: 80.
      • pyNotifyWorkQueueHasPastSLA – a notification is triggered when an assignment in a robotic queue (assignment type) reaches a specific percentage of the SLA deadline. Default value: 80.
      • pyNotifyRobotFailuresReachThreshold – a notification is triggered when a robot reaches a specific percentage of allowed failures within the alert evaluation time. Default value: 80%.
      • pyNotifyRobotReachConsecutiveFailuresThreshold – a notification is triggered when a robot reaches a specific percentage of the allowed consecutive failed assignments. Default value: 80%.
      • pyNotifyRobotReachedNotReadyThreshold – a notification is triggered when a robot exceeds s specific percentage of the predetermined time in which a robot can remain in the Not ready state. Default value: 80%.
    5. Modify the labels in the user interface so that they match the customized values.
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