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Understanding when a robot needs attention

Suggest edit Updated on October 7, 2021

A robot displays a red icon on the Work groups, Robots and Dashboard pages in a number of scenarios.

  • The number of assignments equals or exceeds the configured threshold. You can set this value by editing the Max capacity setting of an assignment type.
  • The connection to the robot is lost. This means that a robot did not send a heartbeat signal to Pega Robot Manager within the expected period of time, known as a heartbeat interval.
  • The last automation took longer than expected to complete. This value is controlled by Max automation run time (seconds) setting of an assignment type.
  • The number of assignments that the robot failed exceeds the currently defined threshold. You can set this value at the work group-level. For more information, see Handling underperforming robots.
  • The robot cannot access an application that is required for automation.
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