If an assignment is not successfully processed (automation failed for that assignment), you can re-queue it so that it can be processed again or you can skip processing of the automation by manually continuing the flow in a case type. You can also requeue multiple failed assignments at a time.
Because Pega Robot Manager cannot determine the portions of the automation completed before errors occurred, investigate the failed assignments before re-queuing.
If an assignment did not complete successfully, one of two statuses is returned to Pega Robot Manager:
- Completed with errors – the robot attempted to complete the assigned work, but the automation detected a problem when attempting to run. For example, the required application was not available at the time or the automation was not able to execute because some input values were incorrect. After resolving issues, you can requeue such assignments. If the automation keeps failing, it may require troubleshooting and refactoring in Pega Robot Studio.
- Did not complete – the automation encountered an unexpected error and did not complete the assignment for an unknown reason. Manual intervention is needed for each such failed assignment. The failing automation might require troubleshooting and refactoring in Pega Robot Studio.
- Processing a failed assignment
You can requeue a single assignment so that it can be processed again or manually continue a flow in a case type to skip processing on an automation.
- Processing multiple failed assignments
You can re-queue multiple failed assignments so that they can be processed again.
- Downloading robot activity logs
Identify the causes of automation failures by checking robot activity logs. At the time of a failure, Pega Robot Runtime creates a robot activity log that you can download from Pega Robot Manager in a .zip file.