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Viewing work assignments that timed out

Suggest edit Updated on October 7, 2021

You can view work assignments that have timed out. A work assignment is considered timed out when a robot that accepted an assignment does not report that it was successfully completed before a certain period of time has passed.

If the period of time that passed since the robot accepted the assignment is higher than twice the value of Max automation run time setting of an assignment type, then the assignment is classified as timed out and is moved to the work queue Timed-out robotic automations.
Carefully review each time-out to determine the current status of the work actually completed by the robot. If the robot was not able to begin processing of the assignment, the assignment can be requeued for processing by another robot.
  1. In the navigation pane of Pega Robot Manager, click Unattended RPAIssues.
  2. Click the Time-outs tab.
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