You want your application to respond immediately as your end users interact with customers. As you design your user interface, complete the following steps:
- Review transactional service level agreements.
For example: The customer details must be available in one second or less while a representative is on the phone with the customer.
- Review service performance, such as how long it takes back end systems to gather the data needed to display customer details.
- Review data requirements to determine which fields contain the information that the representatives absolutely need for the task that they need to perform.
- Determine if any network configuration could cause latency.
For example: Representatives who are logged in through a corporate VPN or in a remote location might cause an issue.