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Smart Claims Engine hot keys

Suggest edit Updated on April 26, 2021

The table below details all the hot keys that are available in the Smart Claims Engine.

DescriptionSmart Claims Engine ActionUniversal or Screen Specific?Hot Key
Get next workRetrieve next work item from work listUniversalAlt+X
Create test claimCreate/Add test claimClaims search screenAlt+C
Execute claims searchExecute a search upon populating claims search criteria fieldsClaims search screenAlt+S
Continue/NextSave work on screen and advance to the next screen in the flowUniversalAlt+N
Submit/AddSame as clicking on the Submit or Add button on any screenUniversalAlt+S for submit/ Alt+A to add (see below)

Add a row, which is applicable to:

Add other policies

Add provider

Add adjustment group code

Add other diagnosis code

Add procedure code identifier

Add prior authorization number

Add admission diagnosis code

Add other diagnosis code

Add external cause of injury code

Add condition code

Add occurrence code

Add occurrence span code

Add value code

Add reason code

Same as pressing the plus (+) key to add a row, anywhere that the plus is usedUniversal Alt+A
Save for laterSame as saving claim work object for laterUniversal Alt+L
Add other diagnosis codeSame as clicking Add other diagnosis code link in claim headerNew claim entryAlt+O
Move to the next sectionMove to the next section on the ClaimUniversalAlt+N
Move to the previous sectionMove to the previous section on the claimUniversalAlt+P
Move the cursor to the beginning of a drop down field or list boxMove the cursor to the beginning of a drop down field or list boxUniversalHome key
Move the cursor to the end of a drop down field or list boxMove the cursor to the end of a drop down field or list boxUniversalEnd key
Move the cursor left one unit or up one item in a listMove the cursor left one unit or up one item in a listUniversalUP or Down arrow key
Move the cursor right one unit or down one item in a listMove the cursor right one unit or down one item in a listUniversalUP or Down arrow key
Move the cursor up one unit or item in a listMove the cursor up one unit or item in a listUniversalUP or Down arrow key
Move the cursor down one unit or item in a listMove the cursor down one unit or item in a listUniversalUP or Down arrow key
Move the cursor to the next fieldMove the cursor to the next fieldUniversalTab key
Move the cursor to the previous fieldMove the cursor to the previous fieldUniversalShift+Tab
RefreshRefresh the screenUniversalCtrl +F5
YesSame as clicking a Yes radio buttonUniversalSpace bar and arrow keys.
No Same as clicking a No radio buttonUniversalSpace bar and arrow keys.
Resolve event codeSame as clicking on Resolve button for an event code, post claim adjudicationPost-adjudication claim screenTab and Enter key
Check a check boxSame as clicking the check box on screenUniversalSpace bar.
Add new providerSame as clicking on Add new button on Provider sectionNew claim entry, Pre adjudication and Post adjudication screensAlt+W
Add new claim lineSame as clicking on Add new button on claim line sectionNew claim entry, Pre adjudication and Post adjudication screensAlt+A
Review and submitGo to review and submit section on claimNew claim entry Alt+S
Update claim lineSame as clicking on Update claim line button from event resolution screen, opens the claim line for editingNew claim entry, Pre adjudication and Post adjudication screensAlt+U
Deny claim lineSame as clicking on Deny claim line button from event resolution screenPost-adjudication claim screenAlt+Y
Override eventSame as clicking on Override event button from event resolution screenPost-adjudication claim screenAlt+O
No action requiredSame as clicking on No action required button from event resolution screenPost-adjudication claim screenAlt+A
View action historySame as clicking on View action history link from event resolution screenPost-adjudication claim screenAlt+W
Replace event codeSame as clicking on Replace event code button from event resolution screenPost-adjudication claim screenALT+R
Accident Q&ASame as clicking Accident Q&A button from event resolution screenPost-adjudication claim screenAlt+Q
Update questionnaireSame as clicking Update questionnaire button in subrogation event resolution screen flowPost-adjudication claim screen – Questionnaire review section Alt+Q
Resolve and overrideSame as clicking Resolve and override button in subrogation event resolution screen flowPost-adjudication claim screenAlt+L
Deny claim Same as clicking Deny claim button from event resolution screenPost-adjudication claim screenAlt+Y
Cancel claimSame as clicking Cancel claim button from event resolution screenPost-adjudication claim screenAlt+L
Update claim Same as clicking Update claim button from event resolution screenPost-adjudication claim screenAlt+U
Claim header view allSame as clicking on View all link under Claim headerPost-adjudication claim screenAlt+V
Pricing from external system headerSame as clicking on Pricing from external system header linkPost-adjudication claim screenAlt+Y
Tab key behaviorTab key moves left to right then up to down, within a screen that has a division, go through one area first, then the next area (see member information screen for new claim entry for an example)UniversalTab key
Scroll screen upScroll screen upUniversalPage Up key
Scroll screen downScroll screen downUniversalPage Down key
Hide eventsSame as clicking on hide events button to hide event codesPost-adjudication claim screenAlt+H
Add prior authorization number Same as clicking on Add prior authorization number linkNew claim entry, Pre adjudication and Post adjudication screensAlt+B
Add procedure code modifier Same as clicking on Add procedure code modifier linkNew claim entry, Pre adjudication and Post adjudication screensAlt+M
Add provider button in modal windowSame as clicking Add provider button in modal window to add providerNew claim entry, Pre adjudication and Post adjudication screens – claim lineAlt+R
Attach newSame as clicking on Attach new linkPost-adjudication claim screenAlt+N
Close Visualized claimSame as clicking on close button in visualized claimPost-adjudication claim screenAlt+O
Add providerSame as clicking on Add to provider button in Add provider modal boxNew claim entry, Pre adjudication and Post adjudication screensAlt+V
Close the view action historySame as clicking on close button in view action history in event resolutionPost-adjudication claim screenAlt+O
Add tooth surface designation code in claim line for Dental claimsSame as clicking on Add tooth information link in claim line for dental claimsAlt+H
Add Predetermination of benefits in claim line for Dental claimsSame as clicking on Add Predetermination of benefits link in claim line for dental claimsAlt+B
Add admission diagnosis codeSame as clicking on Add admission diagnosis code link in add diagnosis code modal window New claim entry, Pre adjudication and Post adjudication screensAlt+S
Add external cause of injury codeSame as clicking on Add external cause of injury code link in add diagnosis code modal window New claim entry, Pre adjudication and Post adjudication screensAlt+X
Add diagnosis code modal box Add buttonSame as clicking on Add button in add diagnosis code modal window New claim entry, Pre adjudication and Post adjudication screensAlt +A
Add diagnosis code modal box close/Cancel buttonSame as clicking on close button in close diagnosis code modal window New claim entry, Pre adjudication and Post adjudication screensAlt+C
Add condition codes link OCCURRENCE CODESSame as clicking on Add condition codes link in add occurrence code modal window New claim entry, Pre adjudication and Post adjudication screensAlt+I
Add occurrence code in OCCURRENCE CODESSame as clicking on Add occurrence code link in add occurrence code modal window New claim entry, Pre adjudication and Post adjudication screensAlt+U
Add occurrence span code in OCCURRENCE CODESSame as clicking on Add occurrence span code link in add occurrence code modal window New claim entry, Pre adjudication and Post adjudication screensAlt+S
Add reason for visit code in PROCEDURE & VISIT CODESSame as clicking on Add reason for visit code link in Add procedure code modal window New claim entry, Pre adjudication and Post adjudication screensAlt+I
Add procedure code in PROCEDURE & VISIT CODESSame as clicking on Add procedure code link in Add procedure code modal window New claim entry, Pre adjudication and Post adjudication screensAlt+U
Add value codesSame as clicking on Add value codes link in Add procedure code modal window New claim entry, Pre adjudication and Post adjudication screensAlt+U
Add procedure modifiers Same as clicking on Add procedure modifiers link in Add claim line modal window for Institutional claimNew claim entry, Pre adjudication and Post adjudication screensAlt+M
Add providerSame as clicking on Add provider link in Add claim line modal window for Institutional claimNew claim entry, Pre adjudication and Post adjudication screensAlt+R
Add other policiesSame as clicking on Add other policies link in Member info screen for prof and inst claimNew claim entry, Pre adjudication and Post adjudication screensAlt+A
Submit button for update claim line dataSame as clicking on submit button from update claim line dataPost-adjudication claim screenAlt+S
Cancel button for update claim line dataSame as clicking on cancel button from update claim line dataPost-adjudication claim screenAlt+L
Add Prior authorization number in claim line for Dental claimsSame as clicking on Add Prior authorization number in claim line for Dental claimsAlt+Z
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