Skip to main content

How do I engage with a support team?

Suggest edit Updated on August 18, 2021
Before you begin: See Support@Pega Client Handbook and Support Contact Administration.

Support engineers at Pega are committed to fulfilling the Pega support mission.

As a Pega client, you use My Support Portal or My Pega Cloud to create support cases related to your use of Pega on-premises products, Pega Cloud Services, or Client-Managed Cloud.  

Important: For a Severity 1 Incident (INC), you must call the support team.

Depending on your Pega account role designated by your Support Contact Administrator, you can view all the support cases for your account, both open and resolved, and you can read and respond to case updates from support engineers.

Did you find this content helpful? YesNo

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Ready to crush complexity?

Experience the benefits of Pega Community when you log in.

We'd prefer it if you saw us at our best. is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us