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How do I engage with a support team?

Suggest edit Updated on August 18, 2021
Before you begin: See Support@Pega Client Handbook and Support Contact Administration.

Support engineers at Pega are committed to fulfilling the Pega support mission.

As a Pega client, you use My Support Portal or My Pega Cloud to create support cases related to your use of Pega on-premises products, Pega Cloud Services, or Client-Managed Cloud.  

Important: For a Severity 1 Incident (INC), you must call the support team.

Depending on your Pega account role designated by your Support Contact Administrator, you can view all the support cases for your account, both open and resolved, and you can read and respond to case updates from support engineers.

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