Support Contact Administration is the task of managing the individuals in your company who you designate as support contacts for your Pegasystems support account. These support contacts have assigned support user roles, As the super-user role, the Support Contact Administrator is responsible for ensuring that designated individuals in a company have appropriate role-based access to the company’s support and self- service resources at Pega.
A company should have at least three (3) Support Contact Administrators for contingency.
If you are the Support Contact Administrator for your company, you are responsible for keeping your company’s designated support contacts up to date and for ensuring that your support contacts are assigned the appropriate roles.
- Review and update the support contacts for your Pegasystems support account at least quarterly and when you renew your support contract.
- More frequent review of your support contacts is recommended, especially when personnel changes occur.