Skip to main content

Applicable warranty validation logic

Suggest edit Updated on December 31, 2019

When using Pega Warranty, when a causal part number is entered in the repair details section or in the bill of materials (BOM) section, the system checks all of the active warranty contracts to determine if the part is covered.

If a part is covered in one warranty contact, the system displays the warranty contract description.

However, if a part is covered in more than one warranty contract, the system selects one applicable warranty based on the following sorting logic.

  • The warranty contracts in the application are grouped into the following categories.
    • Basic warranty
    • Part-level warranty
    • Extended warranty
  • The system validates the causal part against the coverage that is defined for each of the active warranty contracts.
  • The system selects the warranty contract in which the causal part is covered.
    • When a causal part is covered in more than one warranty contract, the system selects the applicable warranty based on the previously described sorting logic.
    • Sorting is handled by the WarrantyCoveragerankingsdecision table that is marked as Extensible for the manufacturer to configure the decision table according to the specific business requirements.
  • If the system finds that the causal part is covered in two or more warranty contracts of the same category, the warranty contract that has the highest coverage limit is selected. The selected warranty contract is then tagged to the warranty claim.

Review the precautions related to the implementation logic.

  • To check if a part is covered in any of the active warranties, a part must be marked as a causal part.
  • If the causal part is not covered in any of the active warranties, no applicable warranty is selected for the entire repair line.
  • The system validates all of the parts added in the BOM section against the warranty in which the causal part is covered.
  • If the causal part is not covered, any other part added in the BOM section is also not covered.

Related articles

Part-level coverage

Tags

Pega Warranty System Architect Lead System Architect Business Architect UX Developer Project Manager System/Cloud Ops Administrator Case Management Manufacturing
Did you find this content helpful? YesNo

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us