A Pega® Warranty Product inquiry case allows a dealer or a supplier manager to review detailed product information from multiple sources and display it on a single screen. In the auto layer, all of the data is displayed as a Vehicle inquiry case. The input is a serial number or a vehicle Identification number (VIN). The Product inquiry and the Vehicle inquiry cases are supported on a mobile devices using the Pega Mobile application.
The complete Product inquiry process flow is detailed in the following image:
Product inquiry process flow
A dealer or a supplier manager enters a product serial number to display and review details about a particular product, including:
- Product details
- Warranty details
- Historical data about product repairs
- All claim information for the product