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Repair order cost calculation

Suggest edit Updated on September 10, 2021

The Repair order case type retrieves, displays, and validates warranty coverage.

Repair order cost calculation is captured under the bill of materials (BOM) details section:

  • Parts – The replaced part cost is automatically calculated after the repair technician adds the part ID, description, and the quantity replaced. The repair technician can further specify if a particular part is the causal part. After the common request program for parts return is created and active on the repair order, an icon signifying that the part needs to be returned displays. If multiple parts are added, the total parts cost is calculated as a sum of each part cost and then displayed.
  • Labor – The labor cost is the amount that needs to be assigned to the repair technician for the repair work that occurs. The repair technician enters the labor type ID, description, and the number of hours. The total labor cost is calculated automatically. If multiple labor codes are added, the total labor cost is calculated and displayed.
  • Miscellaneous – The miscellaneous cost is the amount that is not related to parts or labor. For example, if a customer brings in an automobile for repair and the dealership provides the customer with a rental car until the repair is complete, then this cost is added to the miscellaneous costs for the repair line.

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Repair order data elements

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Pega Warranty System Architect Lead System Architect Business Architect UX Developer Project Manager System/Cloud Ops Administrator Manufacturing
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