Skip to main content

Supplier claim dispute calculation logic

Suggest edit Updated on December 31, 2019

Pega® Warranty provides for the bulk handling of supplier claims. The supplier selects a number of claims to either pay or dispute. For more information about the bulk payment, see Processing bulk payments.

There are two ways to dispute the supplier claim:

  • The supplier selects the total claim amount in the Payment field. The supplier enters either the payment amount, the dispute amount, or the payment percentage.
    • Payment amount

    For example: If the total claim amount is $20,000, by default the paid amount field is filled with $20,000 and the dispute amount is $0.0 while the payment is 100%. You can edit this field. If the supplier decides to pay $10,000 by editing the Paid amount field, the remaining amount of $10,000 moves to the dispute amount and the payment % changes from 100% to 50%.

    • Dispute amount

    For example: If the total claim amount is $20,000, by default the paid amount field is filled with $20,000 and the dispute amount is $0.0 while the payment is 100%. You can edit this field. The supplier can input $10,000 as the dispute amount and then the paid amount value changes from $20,000 to $10,000. The payment % changes from 100% to 50%.

    • Payment %

    For example: If the total claim amount is $20,000, by default the paid amount field is filled with $20,000 and the dispute amount is $0.0 while the payment is 100%. You can edit this field. The supplier can input 50% as the payment % and then the paid amount value changes from $20,000 to $10,000. The dispute amount changes from $0.0 to $10,000.

  • The supplier pays by each line item. The supplier enters either parts, labor, or miscellaneous items. You can select one or more items. The payment and dispute amounts are calculated based on the line items you selected.

Related articles

Supplier claim dispute processSupplier recovery case type

Tags

Pega Warranty System Architect Lead System Architect Business Architect UX Developer Project Manager System/Cloud Ops Administrator Case Management Manufacturing
Did you find this content helpful? YesNo

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us