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Supplier claim dispute process

Suggest edit Updated on September 10, 2021

A supplier dispute occurs when a supplier denies the claim amount on a claim that is submitted by the manufacturer. The supplier can deny paying the full or partial claim amount based on the information provided in the supplier claim.

The complete Dispute process flow is detailed in the following image:

A diagram of the Dispute process flowDispute process flow

Review the following dispute types:

Supplier partial dispute

When the supplier receives a supplier claim from the supplier manager and verifies the cost of the repair and the total supplier claim amount, the supplier can choose to either pay that amount or to dispute the supplier claim. If the supplier chooses to dispute the claim, the supplier must state the reason for the dispute. The supplier can partially dispute the supplier claim by clicking Dispute at each line item level, for example: the Part, Labor, and Miscellaneous sections.

The following reasons are prepopulated for the supplier:

  • Claimed amount too high: The supplier claims that the pending total payment amount is too high.
  • Not supplier’s fault: The supplier claims that the part failure was not because of the supplier.

After the supplier claim is disputed, it is transferred to the supplier manager belonging to the manufacturer for further actions.

Supplier full dispute

If the supplier does not want to pay any amount for the failed part replacement, the supplier can dispute the total recovery amount. The supplier can fully dispute the claim by clicking Dispute at the end of the Supplier claim processing screen.

The following reasons are prepopulated for the supplier:

  • Claimed amount too high: The supplier claims that the pending total payment amount is too high.
  • Not supplier’s fault: The supplier claims that the Repair or Part Failure was not the supplier's fault.
  • Wrong supplier: The supplier claims that the failed part does not belong to the supplier and should not be asked to pay for the replacement and any associated costs. Select the Wrong supplier dispute reason, enter the new supplier responsibility ratio, and assign a new supplier to the supplier claim.
  • Previous topic Creating a Supplier claim case with a Dispute case as an alternative stage
  • Next topic Managing a supplier dispute

Related articles

Supplier recovery case type

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