Pega Predictive Diagnostic Cloud™ (PDC) generates the PEGA0128 alert when the email listener authentication fails when connecting to the email server.
Example message text
Listener would go into disabled state or sleeping state.Listener Name : office365test, Listener Email Account Name : office365test, Listener Id : EMAIL-Thread-49, Receiver Email Id: firstname.lastname@example.org, Node Id : 68c949bec4b5e9d5704a15e770071246. AUTHENTICATE failed.
- If the email account credentials have changed, update the credentials and then restart the listener.
- To configure the email listener to enter the disabled state when an authentication failure occurs, set the value of the Email/BlockOnAuthenticationException dynamic system setting to true. Disabling the email listener prevents the listener from retrying the connection after an authentication failure, which could result in the server blocking your account.
- If the problem persists after you update the account credentials, contact your system administrator for additional support.