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Published Release Notes

Find release notes for the selected Pega Version and Capability

Browse resolved issues for Platform releases.

Customized application overview documents in App Studio

Valid from Pega Version 8.3

Keep stakeholders notified of the status of an application by customizing and generating an application overview document in App Studio. The overview may include information such as case types, roles, features in your application, and more. Select the chapters that you want to include in the overview, and then highlight the most relevant information by ordering the chapters. In addition to the application overview document, you can generate a detailed data model, either in Microsoft Word or Excel format.

For more information, see Creating project documents for stakeholders in App StudioExporting a data model into a document.

New send email automations and enhancements

Valid from Pega Version 8.3

You can now configure cases, flows, and activities to compose and send guardrail-compliant emails that conform to the MIME standard by using email automations. Use the new Call-Automation method to call an automation from an activity without writing Java.

You can also now categorize error messages in automations to quickly understand the type of error that occurred. In addition, page list data types are now supported for inputs and outputs in automations.

For more information, see Calling an automation from an activity and Viewing automations.

Support for the decisioning-enabled NLP text analyzer in IVAs and Email Bots

Valid from Pega Version 8.3

You can now use the new intelligent natural language processing (iNLP) text analyzer in Pega Intelligent Virtual Assistants™ (IVAs) and Pega Email Bots™. This advanced text analyzer is decisioning-enabled and empowers IVA or Email Bot for all conversational channels to provide smarter responses. The decisioning capability in the system integrates text analytics with strategies, prepositions, and interaction history, to provide the context for making better next-best-action decisions.

For more information, see Use the decisioning-enabled NLP text analyzer in IVAs and Email Bots, Defining advanced Facebook text analyzer configuration and Facebook channel behavior.

Upgrade impact

Existing channels remain with the current configuration, and their current functionality does not change. Channels created after the upgrade automatically use the new text analyzer.  

What steps are required to update the application to be compatible with this change?

The new text analyzer is enabled or disabled using a new interactive API (iAPI) selection, which is selected by default for new channels. You can disable the iAPI for new channels if you want to maintain current functionality. You can also enable it for existing channels if you want to move existing channels to the new functionality.

Support for multiple work queues in the Email Manager portal

Valid from Pega Version 8.3

Pega Email Bot™ now provides multiple work queues in the Email Manager portal. With this functionality, operators, such as customer service representatives, can now triage cases more efficiently by selecting different work queues. Operators have access to work queues only for the current Pega Platform™ application.

For more information, see Email Manager portal.

More efficient navigation between applications in App Studio

Valid from Pega Version 8.3

The new My Applications gadget helps you switch applications in App Studio more conveniently. You can also search applications by name instead of choosing an application from the list, and then select the access role that you want to use. In addition, you can see descriptions of your applications and create an application by going to the My Applications landing page. To use the My Applications gadget, ensure that you update the UI Kit to version 14.

For more information, see Adding the My Applications gadgetSwitching between applications in App Studio.

Automatic model training when mapping entities to case properties in Email Bot

Valid from Pega Version 8.3

You can now initiate automatic feedback to entity models in Pega Email Bot™, during manual mapping of email content to a case property.

To enable automatic feedback, you set the Work-Channel-Triage.pyIsRuntimeFeedback rule to true in Pega Platform™. By default this feature is disabled. Enabling this feature ensures that the email bot is more responsive by automatically copying detected entities, such as names, locations, dates, and ZIP codes, to case type properties of a case type.

For more information, see Email triage, Email channel NLP model and Enabling the NLP model training for the email channel.

Guardrails compliance score

Valid from Pega Version 7.1.5

The Application Guardrails landing page has been enhanced to help you build more guardrail-compliant applications. Increase transparency and accountability on your projects by responding to the following compliance score metrics:

  • A weighted compliance score (0-100) based on warnings, severity, and justification
  • A percentage of compliant rules in your application
  • Total number of rules in your application
  • Total number of rules in your application with warnings (justified and unjustified)

Additional metrics include alert and interaction count trends over the last four weeks.

For more information, see Guardrails compliance score.

Directed inheritance view in Application Explorer

Valid from Pega Version 7.1.5

You can now specify which inheritance model is used to populate classes in the Application Explorer. From the top level menu, use the “Explorer Inheritance” option to choose between:

  • Pattern: only display class names whose prefix matches the root node class name.
  • Directed: first display classes that explicitly name the root node as the parent class; then display classes with pattern inheritance.

108936_ExplorerInheritance.png

By default, the Application Explorer loads using Pattern inheritance. 

Save Application Explorer filter selections

Valid from Pega Version 7.1.5

Application scoping control selections made in the Application Explorer are now persisted between sessions. These preferences are stored in an operator record on an access group level. If you delete (and later re-add) an access group on your operator form, the application scoping control defaults to all layers selected:

109056_AppScopingControl.png

External access control DASS

Valid from Pega Version 7.1.5

A new Dynamic Admin System Setting (DASS) controls the Designer Studio's access to external systems, specifically the PDN RSS feed found on the home page.

By default, Pega-Desktop.AllowAccessToExternalSystem is set to TRUE. Update this setting to FALSE to hide the PDN RSS feed and ensure that no RSS fetch is performed.

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