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Published Release Notes

Find release notes for the selected Pega Version and Capability

Browse resolved issues for Platform releases.

This documentation is for non-current versions of Pega Platform. For current release notes, go here.

Upgrading to the secure threading mechanism for email bots

Valid from Pega Version 8.1

In Pega Platform™ version 8.6, Pega Email Bot™ includes a more secure threading mechanism to help track emails from customers and other stakeholders in separate threads for an email triage case.

Upgrade impact

If you upgrade from Pega Platform version 8.5 or earlier, in which you configured an Email channel, perform the following steps to ensure that your system uses the new secure threading mechanism:

  • Update the service email rule that the system uses to send an email reply as the initial acknowledgment.
  • Update the email reply template in the data transform rule that the system uses when a customer service representative (CSR) sends the reply.

For more information about creating an initial acknowledgment email and email reply template, see Creating outbound email templates. For more information about the secure threading mechanism, see Use a secure threading mechanism in emails.

What steps are required to update the application to be compatible with this change?

For the initial acknowledgment email used by your email bot, update the service method for your email listener rule. On the Response tab for this service email rule, expand the Message contents section. In the Message data section, you specify the rule that defines the structure of the content of the email body. In Pega Platform version 8.6, you use for this purpose the pyEmailAcknowledgement correspondence rule that takes into account the selected built-in template. This template includes the security code tag that the system uses for the secure threading mechanism. If your application uses a different rule in the Message data section, update this definition to match one of the built-in correspondence template rules, for example, EmailAckTemplate_Clear.

The pySetEmailBotReplyTemplate data transform rule sets the name of the email correspondence rule that the system uses as the email reply template. If you do not want to use the default approach using the Classic, Cobalt, or Clear outbound email template themes, override this data transform rule to set the email correspondence rule name for the Param.ReplyTemplate target in the Source column field.

For more information about how to update the service email rule and the data transform rule to ensure that your system uses the secure threading mechanism, see Upgrading to the threading mechanism available in the 8.6 version.

Update Existing Applications wizard will run for every upgrade

Valid from Pega Version 7.1.7

The upgrade process from a PRPC 5.x or 6.x system to Pega 7.1.7 now automatically runs the Update Existing Applications wizard. This may extend the time that the upgrade process takes to complete, depending on the version you are upgrading from and the number of rules in your application.

Upgrading to Pega 7.1.7 with an Oracle database requires new role permissions

Valid from Pega Version 7.1.7

When upgrading or updating from a prior version to Pega 7.1.7, if your system uses an Oracle database, an additional role is required to support the Reversability functionality. In addition to the Oracle privileges specified in the Install Guides, the role SELECT_CATALOG_ROLE is required. Verify that this role is present before beginning the upgrade or update.

Action required by admins for improved search

Valid from Pega Version 7.1.7

Starting November 13, 2014, after updating to or upgrading from a prior version to Pega 7.1.7, your system administrator must manually build all indexes for Elasticsearch before the system can automatically switch from Lucene to Elasticsearch.

It is recommended that you begin this manual re-indexing process for all enabled index types as soon as your update or upgrade is complete. The search landing page refers to Elasticsearch settings; during re-indexing, however, Lucene search continues to function to ensure that there is no interruption in search functions. When planning the re-indexing, be aware that the initial re-indexing requires significant resources on the host node and can be a lengthy process, depending on the number of rules and work objects in your system.

See the Pega 7.1.7 Upgrade Guide for information about manually indexing Elasticsearch.

Custom database (DB) triggers are dropped during upgrade

Valid from Pega Version 7.1.8

The latest version of Pega 7 improves performance by no longer using database triggers to assist with System Pulse and Data-Rule-Summary processing, which is now done within the Pega 7 engine. As a result, DB triggers are no longer installed on either the pr_sys_updatescache or pr4_rule_vw tables.

When upgrading to the latest version of Pega 7, if you had previously implemented a custom database (DB) trigger on these tables, or a custom DB trigger that refers to these tables, it is removed during the upgrade process. No custom triggers are removed unless they reference these tables.

If you have custom DB triggers that reference the pr_sys_updatescache or pr4_rule_vw tables and perform other processing, those triggers must be reimplemented. When doing so, you must be careful to not modify the pr_sys_updatescache or pr4_rule_vw tables.

For more information, see Startup check removes custom DB triggers.

Updates no longer require redeploying the prweb.war file or the application server-specific EAR file

Valid from Pega Version 7.1.7

Updating from Pega 7.1.7 to later versions of Pega 7 no longer requires that you redeploy the prweb.war file or the application server-specific EAR file.

Note that upgrades from versions prior to Pega 7.1.7 still require that you redeploy these files.

End of support for Netscape Plugin API in Google Chrome 45

Valid from Pega Version 7.1.8

Beginning with Chrome 45, which is expected to be available in September 2015, Google is ending support for browser plug-ins that rely on the Netscape Plugin API (NPAPI) architecture. These plug-ins include Microsoft Silverlight, Adobe Flash Player, and Java.

The Pega 7 Platform includes several optional features that use these plug-ins. For a detailed overview of these features, see Client-side technologies.

Agents not running after update of EAR-based deployment

Valid from Pega Version 7.1.7

If you update an EAR-file deployment and your update meets both of the following criteria, you must redeploy the prpc_*.ear file for your application server after you complete the update to avoid agent-related errors:

  • Updating from Pega 7.1.7, Pega 7.1.8, or Pega 7.1.9
  • Updating to Pega 7.1.10, 7.1.11, 7.2, or 7.2.1

If you do not redeploy the prpc_*.ear file, you will see the agent-related issues that are described in the support article Agents are not running.

For information about redeploying, see the Pega 7 Platform Update Guide for your target version of the Pega 7 Platform.

Apache Ignite is no longer supported

Valid from Pega Version 8.1

Apache Ignite is no longer supported and has been replaced by Hazelcast Enterprise Edition 3.10 in embedded mode. If you used encryption with Apache Ignite, you can configure encryption on Hazelcast Enterprise Edition in the same way that you configured it for Apache Ignite.

For more information about encrypting nodes, see Enabling encrypted communication between nodes.

New roles required for system management features and APIs after upgrade

Valid from Pega Version 8.1

The pzSystemOperationsObserver and pzSystemOperationsAdministator privileges are no longer used for accessing system management features in Admin Studio and for system management APIs. Pega Platform™ has new privileges for individual system management functions and new roles configured with these privileges. Use the following roles to access system management features and APIs:

  • PegaRULES:SysOpsAdministrator – has all administrator and observer privileges
  • PegaRULES:SysOpsObserver – has all observer privileges
  • PegaRULES:SysAdm4 – has all administrator and observer privileges

After upgrading, you can include one or more of these roles in your access group or create a custom role. For more information about access roles, see Access roles.

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