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This documentation is for non-current versions of Pega Platform. For current release notes, go here.

Text predictions simplify the configuration of text analytics for conversational channels

Valid from Pega Version 8.6

Enable text analytics for your conversational channels, such as email and chatbot, by configuring text predictions that manage the text models for your channels. This new type of prediction in Prediction Studio consolidates the AI for analyzing the messages in your conversational channels in one place and replaces the text analyzer rule in Dev Studio.

Through text predictions, you can efficiently configure the outcomes that you want to predict by analyzing the text in your channels:

  • Topics (ticket booking, subscription cancellation, support request)
  • Sentiments (positive, neutral, negative)
  • Entities (people, organizations, airport codes)
  • Languages

You can train and build the models that predict these outcomes through an intuitive process, and then monitor the outcomes through user-friendly charts.

For more information, see Predict customer needs and behaviors by using text predictions in your conversational channels.

Upgrade impact

Channels that you configured with text analyzers in the previous version of your system continue to work in the same manner after the upgrade to the current version. When you edit and save the configuration of an existing channel, the text analyzer rule is automatically upgraded to a text prediction. The associated text prediction is now an object where you can manage and monitor the text analytics for your channel. When you create a new channel in the upgraded system, the system automatically creates a text prediction for that channel.

What steps are required to update the application to be compatible with this change?

  1. Enable the asynchronous model building and reporting in text predictions through job schedulers that use the System Runtime Context (SRC) by adding your application to the SRC.
    For more information, see Automating the runtime context management of background processes.
  2. Enable model building in text predictions by configuring background processing nodes.
    For more information, see Assigning decision management node types to Pega Platform nodes.

External data flow rules are removed

Valid from Pega Version 8.6

In previous versions of Pega Platform™, you could configure data flows to run in an external Hadoop environment. The external data flows functionality was deprecated and hidden from view in Pega Platform 8.5. The functionality has been now removed and is no longer available in Pega Platform 8.6.

For more information, see External data flow rules are deprecated.

Insights from 8.5 require additional configuration after upgrade

Valid from Pega Version 8.6

Upgrade impact

After you upgrade Pega Platform™ version 8.5 to 8.6, the Explore Data landing page might not include insights that come from the earlier version of the product.

What steps are required to update the application to be compatible with this change?

Run the pxUpgrade85Insights activity to make all insights from version 8.5 accessible for you in 8.6. By running this activity, you upgrade insights with new metadata that is required in version 8.6. For example, the pxUpgrade85Insights activity provides you with the option to set the visibility of insights to private, public or shared.

For more information about insights, see Visualizing data with insights.

Remove JVM settings from prior installations

Valid from Pega Version 7.1.1

JVM memory settings ​defined in the setupDatabase.properties file to support a prior installation need to be removed. 

Memory settings are now handled by the installation program. Duplicating these settings may cause installation or upgrade failures. 

Required DB2 settings for LUW and z/OS

Valid from Pega Version 7.1.1

Installations on DB2 databases for LUW and z/OS require a minimum logging file size (4096) and a default table space page size (32K).

To set the table space page size to 32K:

  1. Stop the system.
  2. Rename one table (“TableX”) to backup (“TableXBackup”).
  3. Create a new table space that uses a 32K page size.
  4. Copy “TableXBackup” to “TableX” in the new table space.
  5. Restart the system and test to verify there are no issues.
  6. Drop the backup table (or keep it for future reference).

Additional information is available in the "Adjusting the log space size in upgraded databases" article: https://pic.dhe.ibm.com/infocenter/db2luw/v9r7/index.jsp?topic=%2Fcom.ibm.db2.luw.qb.upgrade.doc%2Fdoc%2Ft0023289.html

No direct upgrade to multitenant setup

Valid from Pega Version 7.1.1

It is not possible to upgrade directly to a multi-tenant setup. A Pega 7 application may be exported and then imported into a multi-tenant system, with the administrator making the decision as to whether this then becomes a tenant system or a shared system.

 

Applications developed in versions prior to Pega 7 must be upgraded to a Pega 7 standard system, and then exported and imported into a multi-tenant system. See the Multitenancy Administration Guide for full details.

Upgrade changes system name

Valid from Pega Version 7.1.1

As of Pega 7.1.7, the following renaming behavior no longer occurs.

The upgrade process renames your system to “PRPC” and modifies any custom requestor rules in your application to use this name. After the upgrade completes, you must apply these changes to revert your system:

  1. Identify all custom requestor rules (browser, batch, app, portal) with access groups that point to prior versions of PRPC.
  2. Open the relevant access groups (for example, PRPC:Unauthenticated and PRPC:Agents) and update the name and version fields to point to the current PegaRULES application.
  3. Reset your system name to its original value. You can set the Dynamic System Setting prconfig/identification/systemName/default or use the Designer Studio > System > Settings > System Name landing page.
  4. Restart the system.

Run cleanup.bat/sh script only before upgrading

Valid from Pega Version 7.1.1

Prior to upgrading the rulebase, you can optionally run the cleanup.bat/sh script to remove older rules from the database.

Run this script before you upgrade your rulebase, or the script may delete needed rulesets. For more information about running the cleanup.bat/sh script, refer to the Upgrade Guide specific to your release version.

Rules Assembly cache is deprecated

Valid from Pega Version 7.3.1

Rules Assembly (RA) cache and custom settings for its corresponding fua/assemblyCacheModeprconfig.xml file setting are deprecated because they are obsolete. A warning is logged at startup if a custom (non-default) value is specified for fua/assemblyCacheMode in the prconfig.xml file. The functional behavior of the system is not affected.

Interactions in flows are no longer supported by the Run Interaction shape

Valid from Pega Version 7.3.1

The Run Interaction shape in flows has been replaced by the Run Data Flow shape, which supports running a single case data flow with a strategy. Flows that include the Run Interaction shape continue to work; however, you must now use the Utility shape to reference any new interactions that you create.

For more information, see Running a decision strategy from a flow and About Interaction rules.

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