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This documentation is for non-current versions of Pega Platform. For current release notes, go here.

Low-code authoring of case pages

Valid from Pega Version 8.6

Mobile authoring for Cosmos React applications now supports the configuration of native mobile pages that include case details. Your mobile channel automatically generates these pages for each case type in your application. This enhancement improves the user experience in your app by providing users with native pages that you can adjust to best suit your business process. For example, you can highlight specific views on a page by modifying which tabs appear on the page, or add a floating action button to help your users edit the case.

For more information, see Authoring mobile case pages for Cosmos React applications.

In Pega Platform™ version 8.6, mobile features in Cosmos React applications are available only as a preview, with limited support for various interface elements and features, such as offline mode. The recommended production design system for Pega Mobile in Pega Platform 8.6 is Theme Cosmos.

For more information about the Cosmos React design system, see Cosmos React and UI architecture comparison.

Automatic packaging of cases for offline use

Valid from Pega Version 8.6

Newly created mobile channels now support automatic packaging of cases for use in offline mode. The packaging process includes case data from all native list pages that you create from offline-enabled case types and add to the navigation of your mobile app. Previously, automatic packaging was limited to assignments in the work list (and their related work items), and cases that were listed in the data page that you manually designated for packaging.

This enhancement improves the user experience for mobile app developers by ensuring that the data that is referenced in list pages for offline-enabled case types is automatically available for the users of your offline app.

Improved user experience for Cosmos React mobile apps

Valid from Pega Version 8.6

Mobile apps that you build for Cosmos React applications now feature a highly performant and responsive user interface that improves the overall user experience.

Native case pages

Prescriptive mobile case pages are now faster and more reliable. Mobile case pages display views and widgets as cards and group the cards into user-friendly tabs. Users can navigate the tabs by swiping left or right. From the case page, users can also edit case page details by selecting the floating action button, or choose an optional action from the case header drop-down menu. 

To improve collaboration, prescriptive mobile case pages support the Pulse widget, as well as uploading, viewing, and downloading case attachments.

Improved case processing 

The case processing interface on mobile devices is now more reliable and ensures a smooth experience for case workers. After users complete an assignment, Cosmos React apps display the task that is next in the flow that you define for the case type. Optional actions open in an overlay drawer component that users can minimize when they need to multitask while processing cases.

Form validation in real time 

Validation of user input for mobile forms is now highly responsive thanks to real-time validation. To ensure that users enter data correctly, forms support validation expressions that you define in App Studio. Expressions are processed on the client side to further improve app performance.

Native Android and iOS controls

Cosmos React apps use a selection of native Android and iOS controls that make mobile apps faster and more intuitive to use. The native controls include map and location controls, date and time pickers, and controls for adding attachments.

 

In Pega Platform™ version 8.6, mobile features in Cosmos React applications are available only as a preview, with limited support for various interface elements and features, such as offline mode. The recommended production design system for Pega Mobile in Pega Platform 8.6 is Theme Cosmos.

For more information about the Cosmos React design system, see Cosmos React (early adopter) and UI architecture comparison.

Offline mobile apps require Dynamic Container to use frameless Single Document mode

Valid from Pega Version 7.1.7

You can add a Dynamic Container (DC) directly into a Dynamic Layout cell. When creating a custom mobile app with offline capability, you must use the frameless Single Document mode of DC.

Note that mobile offline capability does not support using a framed Single Document mode.

Push notification delivery to multiple devices

Valid from Pega Version 7.2.1

Push notifications sent from the Pega 7 Platform are now delivered to all devices on which a user is logged in to your custom mobile app, regardless of the device platform. You can either send push notifications from the Push Console to all users who have your application installed on their devices, or configure your application to send push notifications to indicate that an action might be required, a status update is available, or a case was approved.

Support for subflows and decision flow results in offline mobile apps

Valid from Pega Version 7.2.1

Subflows in offline-enabled mobile apps are now supported to perform additional tasks outside of the main flow. The subflow can run only on the current work item, with the subflow displaying in the main flow, in a nested subflow, or located next to an assignment. No likelihood routing is supported for subflows. It is also possible to set a flow result by using the pega.process.flow.setFlowEndStatus() JavaScript method to override the status set by a property in the subflow's end shape. The process engine also takes into account the likelihood setting if the flow result is conflicting or absent, provided the flow result is not in a subflow.

For more information, see Flow processing in offline mode.

Support for error handling API in offline mobile apps

Valid from Pega Version 7.2.1

During the processing of cases in offline-enabled mobile apps, you can use several JavaScript API methods to perform error handling. You can now determine whether an error condition results from the post-processing of a flow or a subflow. You can also set, clear, or obtain the number of error messages on a property or a page while working in offline mode, similar to when you are running a Pega 7 Platform desktop application. When you run a custom mobile app in offline mode, you can submit a form, but you cannot move the flow forward until all the errors on a page and in the page's properties are resolved.

For more information, see Error handling in offline mode and Error handling API in offline mode.

Application administrators can send push notifications

Valid from Pega Version 7.2.1

From the Push Console application, administrators can send push notifications to custom mobile app users. Notifications sent from the Push Console can contain application-wide messages, for example, when an update is available for manual download.

For more information, see Push Console landing page.

Transition effects for actions in custom mobile apps

Valid from Pega Version 7.2.1

Custom mobile apps that are developed on the Pega 7 Platform can include built-in transition effects that animate your forward or backward movement in cases that use flows. This feature adds to the look-and-feel experience of the custom mobile app.

You can also manually add a transition effect to actions that do not support built-in effects by using the Run Script action and calling the pega.desktop.setNativeTransition() JavaScript method.

For more information, see Transition effects on actions.

Goal and deadline push notifications in mobile apps

Valid from Pega Version 7.2.1

For mobile apps, you can enable push notifications to be sent to an assignee's or a manager's mobile device when a defined goal or deadline interval related to a service-level agreement expires. These notifications help caseworkers resolve cases on time.

For more information, see Requirements for goal and deadline push notifications.

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