Skip to main content

Published Release Notes

Find release notes for the selected Pega Version and Capability

Browse resolved issues for Platform releases.

This documentation is for non-current versions of Pega Platform. For current release notes, go here.

Reports with visualizations of performance and automation levels for the email bot

Valid from Pega Version 8.5

In the Email Manager portal, you can now use built-in reports to visualize Pega Email Bot™ performance and the automation levels that are related to received emails, triaged cases, and created business cases. You can plug the reports to display the report data in other portals, for example the Case Manager portal. Based on the information displayed in the reports, you can adjust the machine learning models to achieve greater automation in the system.

For more information, see Viewing the reports for the Email channel and Built-in reports for the email bot.

Improved experience when building an IVA and Email Bot in App Studio

Valid from Pega Version 8.5

Build your Pega Intelligent Virtual Assistant™ (IVA) and Pega Email Bot™ while working only in App Studio. This approach makes the design process easier and more intuitive, and saves you time. You can now modify the advanced text analyzer configuration while working in App Studio. In addition, if you have access to Dev Studio, you can edit the text analyzer rule from App Studio for your chatbot or email bot by clicking a link to open the settings in Dev Studio.

For more information, see Adding a text analyzer for an email bot and Adding a text analyzer for an IVA.

Triage cases archiving in the email bot (Pega Cloud Services)

Valid from Pega Version 8.5

For Pega Platform™ that is installed in Pega Cloud® Services, you can configure Pega Email Bot™ to archive resolved triage cases that are older than a specified number of days. Archiving triage cases improves the overall performance of your system by reducing the primary storage consumption and cost because the system places such resolved triage cases in a secondary storage.

For more information, see Archiving resolved emails for an email bot (Pega Cloud Services).

Business logic-based routing cards enhancements

Valid from Pega Version 8.5

To ensure that the sequence of business logic-based routing cards conforms to your business requirements, you now have the option to change the order of the cards. For easier navigation across multiple routing cards, the system automatically collapses the cards for you, and you can then easily expand the cards that you need to display.

For more information, see Navigate easier across business logic-based routing cards (8.5), Assigning users automatically at run time.

Usability improvements in the Email Manager and Case Manager portals

Valid from Pega Version 8.5

Pega Email Bot™ customer service representatives (CSRs) working in the Email Manager, Case Manager, or Case Worker portals can now quickly reply to one recipient or to all recipients. CSRs can also view the sentiment analysis of an email (positive, negative, or neutral) for each received email, displaying the sentiment pattern for the entire email thread in a triage case. The email bot improvements add value for CSRs working in the portals and help them save time when responding to user requests.

For more information, see Understanding the email triage process and Replying to customers by email for an email bot.

Create, Save As, and Specialization forms

Valid from Pega Version 7.1.4

The familiar “New” and “Save As” forms have been streamlined to make record creation faster and more intuitive. You can easily target a specific layer in your application stack, interactively define the record’s configuration and select only those circumstance definitions that make sense for your use case.

While the underlying behavior for creating a record is not new for this release, the redesigned UI of these forms and new defaulting strategy for fields is worth noting:

PRPC_7_1_4_Release_Notes-1.jpg

To launch these forms, use one of the new options found in the action area of the form header:

PRPC_7_1_4_Release_Notes-2.jpg

Note that not all record types support the ability to specialize by circumstance.

For more guidance on how to use the Create, Save As and Specialization forms, please refer to: Intuitive record creation and specialization

Redirect users to logout screen

Valid from Pega Version 7.1.4

New applications built in Version 7.1 will automatically redirect users to the PRPC login page upon logout.

 

A new template, Web-Session-Return-Template, has been added, to allow developers to customize their applications to redirect users to a logout page, if they wish.  This template can be copied to a ruleset visible to unauthenticated requestors (via node configuration) and used to override Web-Session-Return.

Source field not displaying in data transform

Valid from Pega Version 7.1.4

On the Data Transform rule form when using the Update Page action, if the Relation value is updated to “with values from”, the Source field will not be displayed.

(Note that for existing data transforms where the Source field has already been completed, this situation should not occur.)

Workaround

  1. Below is a data transform that has been configured to use Update Page.
    DataTransform1.jpg
  2. If a user were to choose an alternate source by updating the ‘with values from’ Relation value, they would not be prompted to provide a page name in the Source field.
    DataTransform2.jpg
  3. At this point, to be able to enter the Source page value, the user has to save the rule, which results in an error because the source page value is blank. This causes the field to appear.
    DataTransform3.jpg
  4. Once the field has appeared, the Source page value can be provided, and the form can be saved successfully.
    DataTransform4.jpg

Automated Unit Testing is unavailable

Valid from Pega Version 7.1.1

Automated Unit Testing (AUT) is unavailable in 7.1.1 - 7.1.5.

Starting in 7.1.6, users can access AUT features from supported browser versions of IE.

IE8 limits expansion features

Valid from Pega Version 7.1.1

Internet Explorer 8 (IE8) does not support CSS media queries, which are used by re-expansion features in the Designer Studio. IE8 users with low screen resolution (800 x 600) and a small window size may find that the explorer area in the Designer Studio collapses but cannot re-expand. 

As a work around, access the Designer Studio from another supported browser version and use the recommended, minimum screen resolution width of 1280 pixels.

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us