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Published Release Notes

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Browse resolved issues for Platform releases.

This documentation is for non-current versions of Pega Platform. For current release notes, go here.

Support for the decisioning-enabled NLP text analyzer in IVAs and Email Bots

Valid from Pega Version 8.3

You can now use the new intelligent natural language processing (iNLP) text analyzer in Pega Intelligent Virtual Assistants™ (IVAs) and Pega Email Bots™. This advanced text analyzer is decisioning-enabled and empowers IVA or Email Bot for all conversational channels to provide smarter responses. The decisioning capability in the system integrates text analytics with strategies, prepositions, and interaction history, to provide the context for making better next-best-action decisions.

For more information, see Use the decisioning-enabled NLP text analyzer in IVAs and Email Bots, Defining advanced Facebook text analyzer configuration and Facebook channel behavior.

Upgrade impact

Existing channels remain with the current configuration, and their current functionality does not change. Channels created after the upgrade automatically use the new text analyzer.  

What steps are required to update the application to be compatible with this change?

The new text analyzer is enabled or disabled using a new interactive API (iAPI) selection, which is selected by default for new channels. You can disable the iAPI for new channels if you want to maintain current functionality. You can also enable it for existing channels if you want to move existing channels to the new functionality.

End of support for form-based rule forms in Pega 7.1.9

Valid from Pega Version 7.1.9

Rule forms that are configured to render as forms are no longer supported in Designer Studio or end-user applications. Form-based configurations are found on custom rule types that were created in earlier versions of Pega 7 and are characterized by pop-up windows that are rendered externally from Designer Studio.

Reconfigure Pega 7 applications that use such rule forms by using standard harnesses and sections.

  1. Open the class form.
  2. Click the Advanced tab.
  3. Select Harness from the Rule formmenu.
  4. Create a new harness and new sections that implement the logic of the custom rule, using standard user interface layouts and controls.

Migrating custom rule forms to harnesses and sections offers the following benefits:

  • User interfaces become HTML5 WC3 compatible and responsive to different screen sizes.
  • User interfaces become cross-browser compatible, rendered consistently in Google Chrome, Mozilla Firefox, Apple Safari, and recent versions of Microsoft Internet Explorer.
  • Rendering performance on modern browsers is dramatically improved.
  • User interface pop-up behavior is eliminated; all windows are rendered inside Designer Studio and end-user applications.

Context-specific documentation is not available in express mode

Valid from Pega Version 7.1.9

Help topics that are opened from express mode display content that is specific to Designer Studio.

If your system is dedicated to applications that are developed in express mode exclusively, and you do not need Designer Studio help topics, you can set the Online Help URL field on the System Settings landing page to: https://pdn.pega.com/sites/default/files/help_p7e/procomhelpmain.htm. Alternatively, you can view the contextual help system for Pega 7 Express in a separate browser tab.

Design-time limitations in express mode

Valid from Pega Version 7.1.9

Some limitations apply when you develop an enterprise application in express mode. At design time, some features are disabled or have limited options when you configure them in Designer Studio and switch to express mode. The use of these features does not restrict the run-time behavior of your application; however, you cannot change the configuration of these features unless you switch from express mode to Designer Studio.

For more information about each limitation and the recommended action to take, see the following information:

Improved rich user interface controls in IVA for Web Chatbot

Valid from Pega Version 8.3

In Pega Intelligent Virtual Assistant™ (IVA) for Web Chatbot, you can use additional rich user interface controls, such as the time and date picker or a simple form, to help users accomplish tasks more quickly and to limit errors. IVA for Web Chat can now also display a welcome message in the chat window, for example, to inform the user about the person with whom they are chatting.

For more information, see Streamline conversations in IVA for Web Chatbot with rich user interface controls.

Upgrade impact

The new Ul controls for Web Chatbot are enabled by default upon upgrade. If you do not want the controls enabled, you must disable them.

Also, if you have changed the styles for the welcome message, you may need to make changes to the welcome message to incorporate the new areas in the bot conversation area (such as quick replies).

What steps are required to update the application to be compatible with this change?

Existing channels will behave as they did previously, so you should determine whether you want to use the new UI controls. If you want to use the new Ul controls, configure the new design-time options.

If you have changed the default styles for the welcome message, review the new settings to ensure that the welcome message is configured properly. 

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