Skip to main content

Published Release Notes

Find release notes for the selected Pega Version and Capability

Browse resolved issues for Platform releases.

This documentation is for non-current versions of Pega Platform. For current release notes, go here.

Support for multiple work queues in the Email Manager portal

Valid from Pega Version 8.3

Pega Email Bot™ now provides multiple work queues in the Email Manager portal. With this functionality, operators, such as customer service representatives, can now triage cases more efficiently by selecting different work queues. Operators have access to work queues only for the current Pega Platform™ application.

For more information, see Email Manager portal.

Automatic model training when mapping entities to case properties in Email Bot

Valid from Pega Version 8.3

You can now initiate automatic feedback to entity models in Pega Email Bot™, during manual mapping of email content to a case property.

To enable automatic feedback, you set the Work-Channel-Triage.pyIsRuntimeFeedback rule to true in Pega Platform™. By default this feature is disabled. Enabling this feature ensures that the email bot is more responsive by automatically copying detected entities, such as names, locations, dates, and ZIP codes, to case type properties of a case type.

For more information, see Email triage, Email channel NLP model and Enabling the NLP model training for the email channel.

New formats for styling report data grids

Valid from Pega Version 7.2.2

When you view a report, the data grid that is displayed is now styled by using either the List report format or the Summarized report format, depending on the report type. With this enhancement, you can display report data differently, and perhaps more effectively, than other grids in your portal. In the skin of your application, these new formats will be added and upgraded automatically by copying the Default format for the Trees & grids layout type, which was previously used to style reports.

For more information, see Modifying data grid formats for reports.

BIX filtering now works like report filtering

Valid from Pega Version 7.2.2

Filtering for Business Intelligence Exchange (BIX) extracts has been enhanced to work like report filtering, making it easier to use. Existing filters that use the Contains/DoesNotContain filter operation will be converted to use the Equals/NotEquals filter operation.

New PEGA0084 alert - Search node count

Valid from Pega Version 7.2.2

The PEGA0084 alert is generated when the number of available index host nodes does not meet the quorum ((replicas/2) + 1) required for index writes to succeed. This alert can occur when some of the index nodes go down, causing the number of available index host nodes to be less than the quorum. For more information, see PEGA0084 - Search node count.

Style charts in the application skin

Valid from Pega Version 7.2.2

You can now style charts in your application skin by selecting Charts in the Controls section and setting a theme. When you style charts by using a theme, charts that are generated for report definition reports and the autogenerated chart control are styled consistently, and you do not need to style charts individually. In addition, you can preview chart themes in the Skin form to see how different charts look without launching an application.

For more information, see Styling charts in the application skin.

Ability to import and export Intelligent Virtual Assistant or Email Bot training data

Valid from Pega Version 8.3

You can now copy Pega Intelligent Virtual Assistant™ (IVA) or Pega Email Bot™ training data between Pega Platform™ application environments by performing an export and import action. Importing and exporting training data between Pega Platform application environments results in greater accuracy of entity detection. Entities are detected by the system in a chat conversation, including attachments, to help respond to the user correctly, and consist of proper nouns that fall into a commonly understood category such as a person, organization, or a ZIP code. The ability to copy training data also makes it easier to maintain IVA or Email Bot, and build its artificial intelligence.

For more information, see Copying training data to another environment and Copy training data and model to another IVA or Email Bot environment.

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us