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Published Release Notes

Find release notes for the selected Pega Version and Capability

Browse resolved issues for Platform releases.

This documentation is for non-current versions of Pega Platform. For current release notes, go here.

Sign and encrypt signatures and content with additional algorithms

Valid from Pega Version 8.4

You can now authenticate using JSON Web Token (JWT) token profiles to symmetrically and asymmetrically encrypt both signatures and content. All algorithms in the Nimbus JWT library are supported, including nested tokens. Custom key identifier headers (kid) are also supported. Use token profiles to securely propagate identities and transfer data between systems.

For more information, see Creating a processing JSON Web token profile.

For more information, see Creating a generation JSON Web token profile.

Email bots now support multiple languages

Valid from Pega Version 8.4

You can now configure Pega Email Bot™ to perform text analysis, use training data and triage emails in multiple languages, for example, English, French, German, and Spanish. By detecting topics and entities from emails in different languages, the system can suggest the correct business case and provide an email response in the user's own language.

For more information, see Selecting languages for an Email channel and Enabling automatic language detection for text analysis.

Support for seamless transitions between IVAs and customer service representatives

Valid from Pega Version 8.4

To ensure the best user experience in chat sessions with a Pega Intelligent Virtual Assistant™ (IVA), customer service representatives (CSRs) can now step in and take control of a chat session multiple times, when the chatbot is not capable of correctly answering the user. After the user problem is resolved, the CSR can seamlessly switch control of the chat session back to the chatbot.

Unified Messaging Desktop integration with Pega Platform

Valid from Pega Version 8.4

You can now use the Pega Unified Messaging Desktop™ customer service solution with a Pega Platform™ application so that customer service representatives (CSRs) and other users, such as managers, can respond to user requests more quickly and in a more consistent manner. With integrated Pega Unified Messaging Desktop, CSRs can escalate user requests from Pega Intelligent Virtual Assistants™ (IVAs) by using case processing and artificial intelligence alongside Pega Customer Service™

For more information, see Develop a single IVA channel to chat across different messaging platforms.

Expanded checks for Java injection vulnerabilities (8.4)

Valid from Pega Version 8.4

The Java injection vulnerability check feature has been enhanced in Pega Platform™ to further prevent Java injection, including Edit validate, Edit input, and JSP rules. Pega Platform reports errors at design time and run time, and does not run any rule that includes any of the following Java code:

  • JavaCompiler
  • new ProcessBuilder()
  • org.dita.dost.invoker
  • Runtime.getRuntime()

For more information, see Configuring the Java injection check.

Enabling security policies now requires current password

Valid from Pega Version 7.1.3

As part of Pega’s initiative to protect against malicious attacks, the change password dialog has been enhanced.  When Security Policies have been enabled for your system, new users or those with expired passwords will now be prompted for both their existing password as well as their desired new password.

For more details, review the Designer Studio > System > Settings > Security Policies landing page.

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