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Published Release Notes

Find release notes for the selected Pega Version and Capability

Browse resolved issues for Platform releases.

This documentation is for non-current versions of Pega Platform. For current release notes, go here.

Specify the scope for rolling back rules and data to a restore point

Valid from Pega Version 8.4

Create restore points to save the state of all rules and data in your system at a significant point in time, for example, before you import an application. Roll back to that restore point to return the system to that state. Now, you can filter which rule and data instances are returned to their previous state:

  • System: Roll back every rule and data instance that has a history record.
  • User: Roll back rule and data instances modified by a specific user. If any rule was changed by more than one user, you will see an error message and must use the system rollback.
  • Application: Roll back rule and data instances in a specific application.

For more information, see Using restore points to enable error recovery.

Email bots now support multiple languages

Valid from Pega Version 8.4

You can now configure Pega Email Bot™ to perform text analysis, use training data and triage emails in multiple languages, for example, English, French, German, and Spanish. By detecting topics and entities from emails in different languages, the system can suggest the correct business case and provide an email response in the user's own language.

For more information, see Selecting languages for an Email channel and Enabling automatic language detection for text analysis.

Support for seamless transitions between IVAs and customer service representatives

Valid from Pega Version 8.4

To ensure the best user experience in chat sessions with a Pega Intelligent Virtual Assistant™ (IVA), customer service representatives (CSRs) can now step in and take control of a chat session multiple times, when the chatbot is not capable of correctly answering the user. After the user problem is resolved, the CSR can seamlessly switch control of the chat session back to the chatbot.

Unified Messaging Desktop integration with Pega Platform

Valid from Pega Version 8.4

You can now use the Pega Unified Messaging Desktop™ customer service solution with a Pega Platform™ application so that customer service representatives (CSRs) and other users, such as managers, can respond to user requests more quickly and in a more consistent manner. With integrated Pega Unified Messaging Desktop, CSRs can escalate user requests from Pega Intelligent Virtual Assistants™ (IVAs) by using case processing and artificial intelligence alongside Pega Customer Service™

For more information, see Develop a single IVA channel to chat across different messaging platforms.

Client-server deployment of Hazelcast

Valid from Pega Version 8.4

Pega Platform now supports the client-server model for the Hazelcast service, which provides cluster communication and distributes Pega Platform features across nodes. This optional deployment model introduces independent scalability for both servers and clients in Pega Platform, improving stability for deployments that use a large number of nodes.

The Hazelcast client-server model is intended for select environments running Pega Platform 8.4 across a large number of nodes and should be deployed only when directed by Global Client Support.

Improved indexing performance by gradual retrieval of data

Valid from Pega Version 8.4

Search functionality in Pega Platform™ versions from 8.4.5 to 8.6 now includes the option to improve indexing performance when reading query results from a large table in a database. For example, to load the recommended 50 records at a time, in the Pega-SearchEngine ruleset, create the indexing/distributed/fetchsize dynamic system setting, and set the value to 50.


Creating the fetchsize dynamic system setting ensures that your system does not crash while indexing classes with numerous instances.

For more information, see Creating a dynamic system setting.

Supported JDBC drivers

Valid from Pega Version 7.1.1

Pega 7.1.1 supports Java 6 and Java 7 SDKs only. Ensure that the JDBC driver you are using supports those versions of Java. See your database installation or upgrade documentation for additional information.

DatabaseJava 6Java 7
Oracleojdbc6.jarojdbc7.jar
MSQLsqljdbc4.jarsqljdbc4.jar
DB2 LUWdb2jcc4.jardb2jcc4.jar
DB2 z/OS*db2jcc4.jar or jdb2jcc.jar**db2jcc4.jar
PostgreSQLpostgresql-9.1-903.jdbc4.jar***postgresql-9.1-903.jdbc4.jar

* JDBC drivers are only available from the DB2 for z/OS product. Additionally, you need db2jcc_license_cisuz.jar in the same directory as db2jcc4.jar.

** The db2jcc.jar has been deprecated and may not be supported in future releases.

*** This .jar file is required for PostgreSQL version 9.1.x.

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