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Published Release Notes

Find release notes for the selected Pega Version and Capability

Browse resolved issues for Platform releases.

This documentation is for non-current versions of Pega Platform. For current release notes, go here.

Email bots now support multiple languages

Valid from Pega Version 8.4

You can now configure Pega Email Bot™ to perform text analysis, use training data and triage emails in multiple languages, for example, English, French, German, and Spanish. By detecting topics and entities from emails in different languages, the system can suggest the correct business case and provide an email response in the user's own language.

For more information, see Selecting languages for an Email channel and Enabling automatic language detection for text analysis.

Support for seamless transitions between IVAs and customer service representatives

Valid from Pega Version 8.4

To ensure the best user experience in chat sessions with a Pega Intelligent Virtual Assistant™ (IVA), customer service representatives (CSRs) can now step in and take control of a chat session multiple times, when the chatbot is not capable of correctly answering the user. After the user problem is resolved, the CSR can seamlessly switch control of the chat session back to the chatbot.

Unified Messaging Desktop integration with Pega Platform

Valid from Pega Version 8.4

You can now use the Pega Unified Messaging Desktop™ customer service solution with a Pega Platform™ application so that customer service representatives (CSRs) and other users, such as managers, can respond to user requests more quickly and in a more consistent manner. With integrated Pega Unified Messaging Desktop, CSRs can escalate user requests from Pega Intelligent Virtual Assistants™ (IVAs) by using case processing and artificial intelligence alongside Pega Customer Service™

For more information, see Develop a single IVA channel to chat across different messaging platforms.

Improved mobile app user experience

Valid from Pega Version 8.4

Pega Platform™ can now produce a better mobile experience through performance gains and flexible access settings. Apps now support quick-loading native worklists, smooth scrolling and swiping, and query-based search, which improve productivity for mobile users. In addition, you can make your app available to users without authentication, and enhance usability for products that do not require strict security controls.

For more information, see Securing mobile apps.

More efficient mobile development

Valid from Pega Version 8.4

The work environment for mobile app developers in Pega Platform™ is now more intuitive. Because every new out-of-the-box application now comes with a preconfigured mobile channel, you can start building mobile apps straight away. Create a mobile channel from scratch, and then customize it to include specific requirements for your new app.

The following updates enhance the process of building mobile apps:

  • Your application stores all mobile channels as rules. You can reuse these channels across all versions of your mobile apps for more convenient updates.
  • You can now configure contextual search from the mobile channel.
  • You can now create native mobile list pages for the app navigation directly from the mobile channel.
  • You can now add pages from web portals to a mobile app navigation pane, with full support for native mobile features, such as floating action buttons.
  • Mobile channels now support configuration through predefined templates, widgets, and actions.
  • You can now instantly preview your mobile channel configuration to see how the app displays on mobile devices.
  • Configuration of offline support for mobile apps is now available from a single, low-code page.
  • The preview section now offers a low-code pane, from which you can instantly start building a mobile app.
  • The mobile channel now supports adding custom iOS and Android modules.
  • Admin Studio now supports a mobile page, from which you can provide your own Mobile Build Server credentials and decide whether users need to provide authentication to download your mobile app.

Improved offline support for mobile apps

Valid from Pega Version 8.4

The updated offline mode in Pega Platform™ now reduces implementation time, enhances the development process, and helps you create a more comprehensive mobile experience for users without a reliable web connection.

The improved offline support includes the following enhancements:

  • Offline-enabled apps now use native mobile UI components, such as headers and bottom bars.
  • Offline mode now supports decision trees for improved case processing. 
  • Users can now process multiple cases simultaneously in separate offline tabs, which leads to higher productivity.
  • Offline-enabled apps now work more efficiently because of improved caching and background synchronization.

For more information, see Working with offline apps.

Mobile features deprecated in 8.4

Valid from Pega Version 8.4

Following the introduction of new functionalities for mobile apps, some features are reaching end of life. To avoid additional effort during updates to future releases, do not use deprecated features.

In the 8.4 release, the following features are no longer recommended:

  • Mobile Client 7 is now deprecated and planned for removal in 8.5. Use Pega Infinity Mobile Client to meet the mobile needs of your business.
  • The Reuse existing web portal functionality is deprecated and planned for removal in 8.5. For improved app performance and more efficient development, use the mobile app builder in the mobile channel. Also, you must convert existing projects to use separate channels for mobile and web portals before upgrading to 8.5.

In addition, the Pega Mobile Express app has been removed from app stores and replaced with the Pega Mobile Preview app.

Updated default dynamic system setting for requestor pools

Valid from Pega Version 8.4

Clients can now enable or disable requestor pools for processing service requests using a new dynamic system setting called EnableRequestorPools with Pega-IntegrationEngine as the owning rulest. Previously, all deployments utilized requestor pools to improve service processing response efficiency; requestor pools eliminated overhead by automatically returning a requestor to the pool after it fulfills a service request. Starting in Pega Platform 8.4, requestor pools are disabled in Client-managed cloud deployments, since these deployments use autoscaling to handle service request traffic. Enabling requestor pools in Kubernetes environments is not recommended, because they can inhibit the default autoscaling settings in the environment.

Requestor pools remain enabled by default in Pega Cloud and on-premises environments.

To help clients navigate this change, Pega has updated its best practice guidance for configuring requestor pools. For an overview, see Requestor pooling for services. For guidance on the use of requestor pools in your application, see the EnableRequestorPools entry in Dynamic system settings data instances.

Upgrade impact

Requestor pools are disabled by default in Pega Platform 8.4 in client-managed cloud deployments. Clients who deployed previous versions of Pega Platform on a Kubernetes environment and who upgrade to Pega Platform 8.4 could see that their services behave differently.

What steps are required to update the application to be compatible with this change?

If clients that are deployed in a Client-managed cloud environment need to configure their services to use requestor pools and they understand how to configure requestor pools for their optimized use, these clients can re-enable requestor pools. Clients should review the best practice for configuring requestor pools before they re-enable requestor pools. To re-enable requestor pools, you modify the EnableRequestorPools setting in the Pega-IntegrationEngine Owning ruleset from “disabled” to Enabled [no value]. For details, see Editing a dynamic system setting.

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