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Resolved Issues

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NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

INC-136264 · Issue 582469

Chatbot text starts scroll at top of answer

Resolved in Pega Version 8.2.8

In order to present an improved interface for customers interfacing with chatbots, the code has been updated so that the recipient's chat scroll will remain at the top of an answer that would scroll off the screen.

INC-152776 · Issue 621244

Check added for HTML and linefeed combined in email

Resolved in Pega Version 8.5.3

In the Interaction right hand pane Email triage widget, additional line breaks were seen when displaying email message data that contained table tags. This was a missed use case for email which contains both HTML and '\n', which resulted in the system replacing '\n' with </br>. This has been resolved by adding a check whether the content has HTML tags which will avoid the replacement.

INC-156422 · Issue 617382

Updated email triage case creation to avoid unique key issue

Resolved in Pega Version 8.5.3

After upgrade, when the email listener queued the case and an agent picked up the queued item to create an Email Triage Case and then the interaction case, trying to commit the case failed with a Unique Key violation. Investigation traced this to the system trying to insert the record into the PC_WORK_TRIAGE table twice due to a timing issue in the workobject commit. This has been resolved.

INC-147654 · Issue 642186

Updates to displaying embedded images in cases

Resolved in Pega Version 8.3.6

Sending an email with an embedded image to the email ID associated with the email listener successfully created the interaction case, but the embedded image was not displayed when the case was opened from the work-basket. A rule-not found exception was seen in the tracer for pyGetImageDisplay, the rule responsible for displaying the images in the ET pane. Investigation showed that when URLObfuscation was turned on, the decryption of the URL was not successful because "&" had been encoded to '& amp;'. This has been resolved by calling the activity pyGetImageForDisplay using URLMapping instead. An additional issue was seen with displaying images in the email interaction pane where the additional empty new lines moved the image outside the intended place. This was traced to a customization for the reply area which used the pyHighlightedMessage property and converted newlines to br tags even in HTML mode. To resolve this, pyHighlightedMessage has ben modified to convert newlines to br tags only if the mode is plain text.

INC-152776 · Issue 621243

Check added for HTML and linefeed combined in email

Resolved in Pega Version 8.3.6

In the Interaction right hand pane Email triage widget, additional line breaks were seen when displaying email message data that contained table tags. This was a missed use case for email which contains both HTML and '\n', which resulted in the system replacing '\n' with < / br >. This has been resolved by adding a check whether the content has HTML tags which will avoid the replacement.

INC-165188 · Issue 635774

Third-party links allowed to pass target attribute in anchor

Resolved in Pega Version 8.3.6

Attempting to connect to Docusign, a third party application, via Email in an interaction portal was not working, and the error "account.docusign.com refused to connect" appeared. This was caused by the HTML data being sanitized so the attribute 'target' was not allowed to pass and the application could not open in a new tab. To resolve this, an update has been made that will allow the target attribute for an anchor tag.

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