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Resolved Issues

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Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

INC-147654 · Issue 642185

Updates to displaying embedded images in cases

Resolved in Pega Version 8.4.5

Sending an email with an embedded image to the email ID associated with the email listener successfully created the interaction case, but the embedded image was not displayed when the case was opened from the work-basket. A rule-not found exception was seen in the tracer for pyGetImageDisplay, the rule responsible for displaying the images in the ET pane. Investigation showed that when URLObfuscation was turned on, the decryption of the URL was not successful because "&" had been encoded to '& amp;'. This has been resolved by calling the activity pyGetImageForDisplay using URLMapping instead. An additional issue was seen with displaying images in the email interaction pane where the additional empty new lines moved the image outside the intended place. This was traced to a customization for the reply area which used the pyHighlightedMessage property and converted newlines to br tags even in HTML mode. To resolve this, pyHighlightedMessage has ben modified to convert newlines to br tags only if the mode is plain text.

INC-152776 · Issue 621242

Check added for HTML and linefeed combined in email

Resolved in Pega Version 8.4.5

In the Interaction right hand pane Email triage widget, additional line breaks were seen when displaying email message data that contained table tags. This was a missed use case for email which contains both HTML and '\n', which resulted in the system replacing '\n' with < / br >. This has been resolved by adding a check whether the content has HTML tags which will avoid the replacement.

INC-157214 · Issue 631598

Mentioned user in Pulse appears correctly

Resolved in Pega Version 8.4.5

When loading user names while using the "@" functionality in a Pulse post, adding or tagging the operator/user in Pulse by entering each letter brought up the list, but when using copy/paste it was not possible to select the desired value from the user.Suggestions list of operators/users. If by chance the user name was selected from the suggested list, the operator ID was added instead of the full name. This has been resolved.

INC-160688 · Issue 632228

Skip topics from the attachments setting honored

Resolved in Pega Version 8.4.5

Topic detection was happening for attachments even when it is disabled in the UI. This issue was traced to pyTopics which were not properly configured by selecting checkboxes in iNLP configuration for Email Channel, and has been resolved.

INC-165188 · Issue 635773

Third-party links allowed to pass target attribute in anchor

Resolved in Pega Version 8.4.5

Attempting to connect to Docusign, a third party application, via Email in an interaction portal was not working, and the error "account.docusign.com refused to connect" appeared. This was caused by the HTML data being sanitized so the attribute 'target' was not allowed to pass and the application could not open in a new tab. To resolve this, an update has been made that will allow the target attribute for an anchor tag.

INC-170135 · Issue 652523

Rich HTML handling added for outbound email

Resolved in Pega Version 8.4.5

The HTML content was visible in the received email when replying from the email pane in the existing email interaction. This has been resolved by adding logic to handle rich HTML for outbound email.

INC-174475 · Issue 650110

Removed unnecessary commit in pyGetAttachmentsByCids

Resolved in Pega Version 8.4.5

Attempting to reply to inbound emails generated the error "This action is not allowed as it is outside the current transaction". Investigation showed a commit was occurring for pygetattachmentsbycids even when there was no change in attachment, and this interfered with the subsequent transactions and resulted in the Transaction id mismatch issue. To resolve this, the commit has been removed and the system has been updated to save only when needed for backwards compatibility.

INC-179722 · Issue 659281

Corrected race condition that caused JobScheduler error

Resolved in Pega Version 8.4.5

A race condition between the pzInitializeQueueProcessors and pyPersistNodeState job schedulers that both run at platform's start was causing a null pointer exception with the error "com.pega.platform.executor.jobscheduler.scheduler.JobExecutionException: Activity execution failed with [PRRuntimeException]". This has been resolved by moving the QueueProcessor initialization process from JobScheduler to StartupTask.

INC-175994 · Issue 667481

Removed redundant Microsoft Outlook email interaction chain

Resolved in Pega Version 8.6.2

When opening an email interaction case, the email editor user interface area showed the complete email chain of the email for every new message that came in related to the case. This was traced to the difference in the selectors that various email clients use to construct a response to an email with email history in it, and has been resolved by updating the selectors for Microsoft Outlook in pyRichTextEmailHistorySelector so no conversation is repeated when using that client.

INC-176881 · Issue 669701

Resource added to extract email threading code from message body

Resolved in Pega Version 8.6.2

In some scenarios the case ID was not being sent in the subject of email replies as expected, and the secure tracking code was part of the email body instead. That caused replies back to the email thread to create a new email interaction case instead of properly threading the new message into the conversation. Investigation traced this to some email clients removing space after the tracking code. To resolve this, an update has been made which will extract the tracking code from email-content html if it is found and otherwise fallback to the email body.

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