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Resolved Issues

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Browse release notes for a selected Pega Version.

NOTE: Enter just the Case ID number (SR or INC) in order to find the associated Support Request.

INC-125803 · Issue 568661

Cross-site scripting updated on activities

Resolved in Pega Version 8.1.9

Additional Cross-site scripting work has been done on activities.

INC-127981 · Issue 563000

Rulesets removed from direct invocation ability

Resolved in Pega Version 8.1.9

Internal rules have been updated so that they are no longer available to be invoked directly by a client or service.

INC-146837 · Issue 602673

PerformCriteria contains CurUserHasRequiredSkills 'when' rule

Resolved in Pega Version 8.1.9

A customer version of the PerformCriteria data transform was generating a validation error due to a qualified statement that resulted in a null result. This has been resolved by updating the PerformCriteria DT to include the CurUserHasRequiredSkills 'when' rule.

SR-D65866 · Issue 536427

Corrected approval step task message

Resolved in Pega Version 8.1.9

When a case progressed to the approval step, the task name did not properly appear as part of the "Please approve or reject this" message. In another scenario, a portal which supported locale switching was not translating "Please approve or reject this" when the locale was switched, but instead displayed the message in the original language. Investigation traced this to the pzInstructionsForApproval data transform storing the localized field value, causing it to persist inappropriately. This has been resolved.

INC-142930 · Issue 600769

Email history will be stripped from case replies

Resolved in Pega Version 8.5.2

When sending an email reply to a case, the entire email history (all previous emails in the email chain) was attached to the case as part of the reply.To resolve this, updates have been made so the system will strip history only when it's a follow-up mail. In addition, an issue with duplicate attachments has been corrected, and attachments from trailing mail will not be copied to a new post.

INC-143320 · Issue 602279

Support added for email addresses with hyphen in domain name

Resolved in Pega Version 8.5.2

When attempting to enter a email with a hyphen '-' in the domain part of an email ID (test_ab@test-email.com), the reply button was getting disabled. This was caused by the regex validation implemented in the "pzValidateEmailAddress" (Work-Channel-Triage-Email) standard activity not covering all the possible cases. To resolve this, regex has been changed to instead use a platform-provided rule to ValidateEmailAddress.

INC-145425 · Issue 600773

New email template added to include full message history

Resolved in Pega Version 8.5.2

Whenever a reply was sent from the email triage case, the outbound email sent only the actual reply along with the original email and latest reply only, skipping all remaining replies from email. For example, if there were 5 replies from case, replying 5th time generated an outbound email that contained only 5th reply (actual / current), original reply (which created the service case) and the latest reply (reply 4 in this case) and skipped reply 1 and reply 2. To resolve this, a new Outlook-style template has been added for use in replies that will include all of the previous exchanges.

INC-146544 · Issue 604493

Updated handling for unexpected character set in non-UTF-8 email

Resolved in Pega Version 8.5.2

After upgrade, the listener properly created a case from an email, but the space character was being replaced by ? in the inbound emails. Investigation showed the messages did not appear properly in the UI if the email was sent using any encoding other than Unicode (UTF-8) and it had a special character set. To resolve this, the system will remove the attachment type which includes the charset.

INC-150367 · Issue 606028

Double quotes escaped in entity mapping

Resolved in Pega Version 8.5.2

A usecase where the BOTS created the triage cases from the emails and pushed it to the Workgroup had an intermittent problem where the screen would freeze and no actions could be performed. perform any action on the same. Investigation showed this occurred when the entity text contained double quotes which is caused JSON to break on the client side. This generated an exception during rendering, and other onload scripts failed on load and blocked the entire thread. To resolve this, the system will now avoid the JSON break by escaping double quotes in entity mapping.

INC-128923 · Issue 594159

Cross-site scripting security update

Resolved in Pega Version 8.5.2

Cross-site scripting protections have been added to OpenNoteDetails.

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